Support Consultant

IsoMetrix; Randburg; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

IsoMetrix is seeking a Software Support specialist to provide live client support in our IT software development environment. You will manage tickets, classify issues, replicate bugs and liaise with customers to ensure timely resolutions.

The ideal candidate has a Grade 12, 3+ years in software support, and fluent English. IT qualification and exposure to QlikView or web-based software, plus familiarity with IsoMetrix, are advantageous.

Qualifications

• Grade 12 or equivalent with 3+ years in software support.
• Fluent in English and clear communication.
• Experience in software support within an IT software development environment is preferred.

Responsibilities

• Manage support tickets via internal system.
• Ticket classification and replication of issues.
• Provide customer fixes and liaise with clients.
• Monitor the Support Dashboard and escalate issues as needed.
• Collaborate with Support Service Manager and Account Managers on process improvements.
• Provide mobile application support.

Skills

Excellent communication

Problem solving

Team player

Education

Grade 12

Tools

QlikView

IsoMetrix

Job description

IsoMetrix, is a leading integrated risk management software company with offices in the USA, Canada, Australia, United Kingdom and South Africa. We provide state-of-the-art solutions for ESG, EHS and GRC management.

Backed by the leading private equity firm Carlyle, an investment firm with $293bn of assets under management, SaaS-oriented business model. Crucial to the future success of the business.

We are looking for a candidate with Software Support experience to join our Customer Services, team in an IT software development environment.

Main purpose of Job:

Provide software support to live clients.

Primary responsibilities:

• Managing support tickets via internal system.
  
• Ticket classification.
  
• Replication of issues.
• Customer fixes and liaison.
• Monitoring Support Dashboard and escalating issues as they arise.
• Process and system improvement in conjunction with Support Service Manager and Account Managers.
• Mobile application support.

Minimum education experience:

• Grade 12
• Minimum 3 years’ experience in Software support.
• Fluent in English

Additional requirements (advantage):

• An IT related qualification.
• Exposure to QlikView and / or web-based software.
• Exposure to IsoMetrix and / or integrated risk management.

Personal Attributes:

• Excellent communication skills
• Problem-solving skills
• Team player.

The IsoMetrix DNA encompasses the following core values and behaviours:

• Own It!
• Do the right thing
• Embrace Ideas
• Win Together
• Think Beyond