Application Support Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Boardroom Appointments is seeking an Application Support Engineer to monitor and support mission-critical applications across Windows, UNIX and Oracle platforms. You will provide operational and business support to ensure service levels are met, investigate faults, and communicate findings clearly to customers.

The role requires a proactive, self-motivated candidate with strong problem-solving skills and the ability to work after hours.

Qualifications

• 3 Year tertiary qualification or a relevant IT qualification.
• Minimum 2 years application support engineer experience.
• Basic knowledge of incident handling, change management, problem management, etc.
• Problem solving using application log files and SQL queries.
• Commitment to routine and investigation/analysis tasks.
• Ability to solve medium complexity problems.
• Understand and develop the support team technical competency.
• Self-motivated, proactive, taking ownership until resolved.
• Mature with after hours standby responsibility.
• Good oral and written communication skills.
• Quick learner with a short ramp up period.

Responsibilities

• On line monitoring, administration and support of applications on Windows, UNIX and Oracle platforms.
• Provide operational and business support to meet customer SLAs.
• Monitor, log, investigate and resolve failures on transaction processing apps.
• Liaise with customer representatives during problem resolution.
• Ensure reports of investigations and resolutions are clear for customers.
• Perform scheduled daily, weekly and monthly support tasks.
• Investigate support techniques to improve operations and SLAs.
• Proactively analyze failures and trends to improve service levels.
• Conduct routine maintenance, upgrades and deployments of applications.
• Provide training to BSI support team members.
• Provide application performance data and support audits.
• Perform after hours standby on production applications.
• Comply with shift requirements of the support team.

Skills

Problem solving

Incident handling

Change management

SQL queries

Windows

Linux

Communication

Ownership

After-hours standby

Education

3 Year tertiary qualification or IT qualification

Tools

AWS Cloud

Microservices

Oracle DB

Job description

About the job Application Support Engineer

• 3 Year tertiary qualification or a relevant IT qualification
• Minimum 2 years application support engineer experience
• Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
• Problem solving exposure at application and business transaction level using application log files and SQL database queries
• Commitment to performing routine as well as investigation/analysis work tasks
• Ability to solve medium complexity problems
• Understand and develop the support team technical competency
• Self-motivated, proactive, taking ownership of problems until they are resolved
• Mature person with the sense of responsibility to do after hours standby
• Good oral and written communication skills
• Quick learner (short initial ramp up period)

Additional Requirements

• Comfortable with working in the customer domain
• Adjust to the needs of a flexible working environment

Additional Comments

• Looking for an above average knowledge of working with business applications on Windows & Linux, Mirco-services, AWS Cloud, etc.
• Looking for capability to understand, assist with Incident reports

Responsibilities

• On line monitoring, administration and support of applications running on Windows, UNIX and Oracle based platforms
• Provide operational & business support for various applications to ensure service is provided within customer Service Level Agreements
• Monitor, log, investigate and resolve failures on transaction processing applications
• Liaise with and provide assistance to customer representatives during problem resolution
• Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
• Perform scheduled daily, weekly monthly support tasks
• Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
• Perform proactive analysis of failures and trends on applications and data to improve service levels
• Conduct routine maintenance, upgrades and deployment of applications
• Provide assistance and training to BSI support team members
• Provide application performance information and participate in periodic support compliance audits
• Perform after hours standby support on applications running in a production environment
• Comply with the business footprint shift requirements of the support team