Support Consultant

Wild Dreams Hospitality; Pretoria; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Wild Dreams Hospitality is seeking a capable trainer and technical support specialist to work with lodge staff across Pretoria and nearby areas. The role blends office-based support with on-site visits to train users on the company's property management system.

You will troubleshoot system queries, gather feedback for the development team, and maintain records of issues and resolutions. A mix of hospitality knowledge and technical know-how is essential.

Qualifications

• Experience with Panstrat, ResRequest or similar PMS.
• PHP development training is beneficial.
• Lodge or hospitality background is an advantage.

Responsibilities

• Provide ongoing support to clients using the PMS.
• Travel to lodges to train staff on system use.
• Troubleshoot and resolve system-related queries.
• Liaise with the development team on feedback and issues.
• Maintain clear records of support queries and resolutions.

Skills

Panstrat

ResRequest

PHP training

Hospitality experience

On-site training

Problem solving

Communication skills

Job description

This role suits someone who understands hospitality systems from the inside and can translate that knowledge into practical training and support for lodge staff. You'll split your time between office-based support work and on-site visits, so a mix of technical understanding and people skills is essential.

Core Criteria:

• Previous experience with Panstrat, ResRequest, or a similar hospitality property management system, with a solid understanding of how these systems work
• PHP development training would be highly beneficial
• Lodge or hospitality industry experience is an advantage but not essential
• Own or reliable transport required
• Comfortable training and supporting staff on system use
• Strong problem-solving ability and a patient, clear communication style

Candidate Responsibilities:

• Provide ongoing support to clients using the company's property management system
• Travel to lodges and hospitality properties to train staff on system use
• Troubleshoot and resolve system-related queries from clients
• Liaise with the development team on client feedback and system issues
• Maintain clear records of support queries and resolutions

This is an office-based position with normal office hours