Support Consultant

Phoenix Recruitment Limited; Pretoria; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Phoenix Recruitment Limited is seeking a hospitality support candidate in Pretoria to provide technical assistance and training to clients. The role involves travel to sites in Southern Africa and smooth handling of reservations, POS, and accounting basics.

Fluent English and Afrikaans, strong organizational skills, and the ability to multitask under pressure are essential. Own transport is required for travel between client sites.

Qualifications

• Experience in reservations, POS, inventory and hospitality accounting.
• Own transport.
• Strong English written and verbal communication.

Responsibilities

• Provide technical support by phone or in writing.
• Training and dealing with clients in English and Afrikaans.
• Travel to clients including Mozambique and Botswana.
• Install and demonstrate the company's products.
• General administrative duties: filing, logging calls, testing developments.
• Maintain excellent telephonic etiquette at all times.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Afrikaans

Education

Grade 12

Hospitality qualification

Tools

Windows

Excel

POS systems

Inventory software

Job description

Duties:

• Technical support (telephonic / in writing)
• Training (should be comfortable dealing with people in English and Afrikaans)
• Traveling to clients including to Mozambique, Botswana
• Installation and demonstration of the Company's products
• General administrative duties (filing, logging calls, testing new development etc.)
• Conducting and demonstration excellent telephonic etiquette at all times.

Requirements:

• Grade 12
• A formal hospitality qualification will be an advantage
• Experience in reservations, point-of-sale, inventory, and accounting in the hospitality industry is mandatory.
• Own transport
• Fluent in Windows and Excel software
• Excellent written and verbal English communication skills
• Good people skills
• Financial knowledge would be advantageous
• Good administrative skills
• Ability to work in a team environment
• Must be able to work under pressure and juggle multiple tasks
• Problem solving and decision-making capabilities
• Outstanding organizational and interpersonal skills
• High standards of customer service and commitment to customer satisfaction
• High levels of integrity, honesty and compassion