Support Account Manager

Bigen Africa; Gauteng; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Bigen Africa in Gauteng is seeking a dedicated Support Account Manager to provide essential operational support to Key account managers and internal teams. You will drive invoicing, data handling, and process improvements while aiding in product and service launches.

The role emphasizes data-driven decision making, customer focus, and collaboration across departments to enhance service delivery and efficiency.

Qualifications

• Minimum 3 years in a Support Account Manager or similar role.
• Experience providing sales administration support.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Customer-focused approach and data-driven mindset.

Responsibilities

• Oversee invoicing processes and ensure information is correct and within timeframe.
• Liaise with sales to develop new sales strategies.
• Oversee dealer voucher processes and resolve queries with internal teams.
• Initiate automation of manual data processes; review client data, apply rules, remove duplicates, ready for loading.
• Summarize client product requirements for feasibility with the product team.
• Participate in workshops for new/improved processes, products, and services.
• Facilitate testing of processes, systems, campaigns and products.
• Assist in creating client-specific service level agreements and develop proposals.
• Review policy/claim details for underwriters' decisions.
• Manage data requests and ensure timely information delivery.

Skills

3+ years experience

Sales administration

Customer focus

Document management

Data analytics

Industry trends

New tools adoption

Education

Matric certificate or equivalent

Higher Certificate/Diploma in Sales/Business/Marketing

Tools

MS Office

Job description

A job opportunity exists for the right candidate in Gauteng

Employment Type:

Permanent

Reference No:

5545

Location:

Gauteng

Remuneration

Market Related

Starting Date

2026/09/02

CLOSING DATE

PLEASE NOTE: 9/17/2026 12:00:00 AM

Requirements

Experience

• A minimum of 3 years experience in a Support Account Manager role or a similar role
• Previous experience providing sales administration support
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint
• Demonstrated customer-focused approach
• Experience in document management and record-keeping
• Understanding of data analytics and business intelligence
• Staying updated with industry trends and technologies
• Embracing new tools and methodologies

Position Description

• Oversee the invoicing process and ensure all requested information is correct, provided within the agreed timeframe, and all related queries are resolved with the assistance of internal teams
• Liaise with the sales team in developing new sales strategies
• Oversee the dealer voucher process and ensure all requested information is correct, provided within the agreed timeframe, and all related queries are resolved with the assistance of internal teams
• Initiate the automation of all manual processes relating to data and where manual processes are still in place; receive client data for review, apply business rules, exclude data where necessary, identify duplications, and ensure data is ready for loading.
• Summarize client product requirements for the product team to ascertain feasibility and create products
• Participate in workshops for new and improved processes, products, and services
• Facilitate testing of all new and current processes, systems, campaigns, and products
• Assist and provide guidance in the creation of client‑specific service level agreements
• Develop proposals by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, and standards of performance
• Review and summarize policy and claim details for underwriters to review and make decisions regarding policy acceptance or rejection
• Manage data requests, review data content, and ensure information is supplied promptly
• Ensure process deadlines and benchmarks are met and improved as needed
• Assist the project manager to ensure the successful initiation, planning, design, execution, controlling, and closure of the project
• Complete required documentation for various processes including, but not limited to, change control, project initiation, and scoping documents
• Accurately document all client and product information and ensure it is retrievable
• Facilitate and maintain an effective Treating Customers Fairly (TCF) approach to the management of complaints
• Proactively suggest improvements in customer service and any other process or system where applicable
• Facilitate reviews, internal and external audit processes to ensure the required information is provided within agreed timelines
• Ensure compliance with all legal, statutory, and group requirements
• Ensure compliance with operational procedures and controls for service transactions, information systems procedures, and financial management controls
• Stay up to date with new product development and legislation related to the current environment. Ensure all changes are communicated to all stakeholders and implementations are planned accordingly
• Ensure customers are confident that they are dealing with a company where the fair treatment of customers is central to the firm culture
• Manage client expectations regarding the implementation and use of various software, programs, and product offerings
• Ensure external and internal queries are resolved within the agreed turnaround time with the assistance of internal teams and/or clients
• Ensure client‑scheduled monthly, weekly, daily, and other requested reports are checked for accuracy and sent out within the agreed timeline
• Act as a conduit between departments and clients for expectations in terms of product expectation, creation, sign‑off, and completion
• Review all documentation and information prior to distribution to the client
• Evaluate and monitor delivery to client's post‑implementation, including but not limited to service delivery, sales targets, and processes
• Create training material, keep a register of attendance, and provide product and process training to internal and external stakeholders
• Ensure internal and external client satisfaction
• Manage the correspondence between the sales team, internal teams, and clients
• Contributes to team success by ensuring team commitment and cohesion.
• Keeping abreast of market trends that promote business efficiencies.
• Create a culture of ownership and accountability throughout the organization in support of our values.
• Establishing a healthy culture of teamwork, a growth mindset and having fun together.

Job Summary

The Support Account Manager is responsible for providing dedicated support to Key account managers, ensuring the efficient and effective handling of all operational tasks. This role serves as the first point of contact for internal and external inquiries, assists in the launch of new and revamped products, and manages business demands. The Support Account Manager plays a crucial role in optimizing business processes to meet the needs of customers and clients, ensuring smooth operations and continuous improvement.

Education

• A Matric Certificate or Equivalent NQF Level 4 Qualification
• A Higher Certificate or Diploma in Sales Management, Business Management, Marketing or related field Equivalent NQF Level 5 Qualification