Supply Chain Administration & Internal Customer Service Coordinator

Alaris Group; Centurion; In loco; ZAR 260.000 - 380.000; Tempo pieno

Descrizione del lavoro

Alaris Antennas in Centurion, SA, is seeking a dependable Supply Chain Administration and Internal Customer Service Coordinator. In this mid-level role, you will be the first point of contact for internal teams, coordinating requests with MRP, Procurement, suppliers and stores to move orders from request to delivery.

No prior MRP background is required; training will be provided with a clear path to progress into an MRP & Procurement Specialist role.

Competenze

• Minimum 5-7 years' experience in administrative and customer-service environment.
• Experience in sales administration, internal sales, customer-service administration, or order processing.
• Proficiency in MS Office; intermediate Excel.
• Experience with ERP/order-management systems (Dynamics NAV/BC) advantageous.
• English – excellent written and verbal communication.

Mansioni

• Act as the day-to-day contact for internal customers, understand their needs, acknowledge requests promptly and confirm requirements, priorities and missing information.
• Take ownership of requests through to resolution, provide proactive updates so customers do not need to chase for answers.
• Build effective relationships across R&D, Production, MRP & Procurement, Stores, IQC, Finance and suppliers; coordinate actions and confirm outcomes.
• Check that requests include approved part numbers, revisions, descriptions, quantities, required dates and supporting information; create and maintain POs in NAV.
• Obtain supplier acknowledgements and delivery dates; monitor open orders and update NAV tracking records.

Conoscenze

MS Office

Excel (intermediate)

Word

Outlook

English proficiency

Dynamics NAV/BC familiarity

ERP / order-management

Data entry / data capture

Attention to detail

Formazione

Certificate or Diploma in related field

Strumenti

Microsoft Dynamics NAV

Business Central

ERP systems

Order-management system

Descrizione del lavoro

This position requires full-time presence at our Centurion, South Africa office.

Alaris Antennas is looking for a dependable, service-minded Supply Chain Administration and Internal Customer Service Coordinator to join our Supply Chain team.In this mid-level coordination role, you will be the first point of contact for our R&D, Production and other internal teams. You will keep their requests moving by liaising with MRP & Procurement, suppliers and supporting departments, and by tracking both Purchase Orders and Production Orders from request to delivery. You will bring the same attentive service, clear communication and follow-through we would expect when supporting an external customer.This role is built around customer service, communication, administration and ownership. You do not need an MRP or procurement background to succeed. We will develop those skills through training and hands-on exposure, with a clear path to progress into an MRP & Procurement Specialist role.

REQUIREMENTS

Desired Qualifications (Advantageous): Certificate or Diploma in Customer Service, Marketing, Sales Administration, Business Administration, Office Administration, Procurement, Supply Chain or a related field would be advantageous.

Applicable work experience: Minimum 5-7 years' experience in a strong administrative and customer-service environment.

Required nature of applicable experience:

Experience in sales administration, internal sales, customer-service administration, service coordination, order processing, procurement support, project administration or a similar role.

Experience in an engineering, manufacturing or technical environment would be advantageous but is not essential.

Computer literacy (essential): MS Office, including intermediate Excel, Word and Outlook; accurate data capture; electronic filing; and shared tracking systems.

Computer literacy (suggested): Microsoft Dynamics NAV, Business Central or another ERP, purchasing or order-management system.

Language proficiency: English - excellent written and verbal communication.

Other requirements:

Genuine customer-service mindset and willingness to assist.

Clear, friendly and professional communication.

Strong listening skills and ability to clarify what the customer actually needs.

Strong administration, organisation and attention to detail.

Ownership of requests and queries through to closure.

Proactive feedback without waiting for the internal customer to follow up.

Ability to manage expectations and several changing priorities.

Confidence to follow up and escalate risks or delays early.

Calm and professional approach when dealing with urgent requirements.

An energetic self-starter who takes initiative, solves problems and follows through without constant prompting.

KEY RESPONSIBILITIES

1. Internal Customer Service and Request Ownership

Act as the day-to-day contact for internal customers, understand their needs, acknowledge requests promptly and confirm requirements, priorities and missing information.

Take ownership of requests through to resolution, agree next steps and feedback dates, and provide proactive updates so customers do not need to chase for answers.

Build effective working relationships across R&D, Production, MRP & Procurement, Stores, IQC, Finance and suppliers; coordinate actions and confirm the outcome with the internal customer.

Manage expectations honestly and escalate delays, conflicting priorities or unresolved issues early, with the facts and support required.

2. Purchase Order and Production Order Administration

Check that requests include approved part numbers, revisions, descriptions, quantities, required dates and supporting information.

Create and maintain accurate Purchase Orders and Production Orders in Microsoft Dynamics NAV, under the guidance of the MRP & Procurement Specialist and within approved processes.

Prepare requests for quotation and collate quotations for review, using approved information and supplier direction.

Keep order details, approvals, confirmations and supporting records accurate, current and readily retrievable.

3. Order Progress and Delivery Coordination

Obtain supplier acknowledgements and delivery dates for Purchase Orders and confirm Production Order progress and completion dates with the relevant internal teams.

Monitor both types of open order against required dates, follow up outstanding materials or actions before they become overdue, and keep NAV and relevant tracking records updated.

Communicate revised dates and their impact on internal customer requirements; coordinate routine delivery, documentation and invoice queries with the responsible person.

4. Reporting and Service Improvement

Provide clear status information on open requests, quotations, Purchase Orders, Production Orders and overdue actions to the MRP & Procurement Specialist, highlighting items requiring intervention.

Support service measures such as acknowledgement time, agreed feedback dates, aged queries, resolution time and data accuracy; suggest practical improvements to recurring problems.

5. MRP Development and Decision Support

Develop an understanding of Material Requirements Planning (MRP), including how demand, stock availability, material shortages and order dates affect production and internal customer commitments.

Build practical MRP and procurement skills through training and progressively broader responsibilities under the guidance of the MRP & Procurement Specialist.

Refer engineering, design, technical substitution, quality, supplier-strategy and commercial decisions to the appropriate responsible person.