Supervisor Power Fashion Matsulu

Mr Price Group; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mr Price Group Limited is seeking a Support Store Supervisor in KwaZulu-Natal to assist in daily operations and drive sales while upholding customer service standards.

You will coach store associates, manage stock and compliance, and help achieve KPIs through merchandising, promotions, and process adherence.

Qualifications

• Grade 12 educational requirement.
• 1–2 years in retail experience.
• Experience in a supervisory role.
• Retail trade knowledge.

Responsibilities

• Drive sales through customer experience processes to meet service standards and sales targets.
• Assist in driving the team to achieve store KPIs and provide coaching to improve product knowledge.
• Ensure stock is received and unpacked to merchandise and replenished on the sales floor.
• Monitor stock levels and mitigate stock loss through defined processes.
• Oversee stockroom housekeeping and general maintenance.
• Assist with compliance checks (admin, store audits, reports) to ensure policy adherence.

Skills

Customer experience

Team management

Stock management

Compliance checks

Education

Grade 12

Job description

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Responsibilities

• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets
• Team Management:
• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge)
• Stock Management:
• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.
• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures.

Qualifications

• Grade: 12
• 1-2 Years' experience in retail.
• Experience in a supervisory role
• Retail trade.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.