Supervisor Power Fashion Kwaggafontein

Mr Price Group; Mpumalanga; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Mr Price Group is seeking a store support role to help drive daily operations and customer experience. You will assist in achieving store targets by implementing service standards, coaching staff, and managing stock from receipt to replenishment.

Responsibilities include promoting sales through customer experience initiatives, supervising the team, and ensuring compliance with policies and procedures to safeguard stock and profitability.

Qualifications

• Experience in supervising a retail team and achieving KPIs.
• Ability to drive customer experience processes to meet service standards and sales targets.
• Coaching and mentoring store associates to improve product knowledge and performance.

Responsibilities

• Support store management in daily operations to meet objectives and customer service standards.
• Drive sales through customer experience processes, promotions, and feedback to meet targets and new account/membership goals.
• Lead and mentor the team to achieve KPIs and implement the store's operational strategy.
• Oversee stock receipt, unpacking, merchandising, and replenishment on the sales floor.
• Monitor stock levels, stock takes, loss action plans, and ensure stockroom housekeeping.
• Support compliance checks, audits, reports, and health & safety standards.

Skills

Retail supervision

Customer experience

Team coaching

Stock management

Visual standards

Education

Grade 12

Job description

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Responsibilities

• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets
• Team Management:
• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge)
• Stock Management:
• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.
• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures.

Qualifications

• Grade: 12
• 1-2 Years' experience in retail.
• Experience in a supervisory role
• Retail trade.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.