Supervisor Power Fashion Bloemfontein

Mr Price Group; Bloemfontein; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Mr Price Group is seeking a Store Supervisor to support daily store operations in Bloemfontein. You will drive sales by implementing customer experience processes, coach a team, manage stock and ensure compliance with store standards.

Ideal candidates have Grade 12 and 1–2 years in retail with supervisory experience. The role focuses on achieving store KPIs and providing excellent customer service in a fast-paced environment.

Qualifications

• Retail experience in a supervisory context
• Strong customer-service orientation
• Ability to coach and develop a team
• Understanding of stock management and store operations

Responsabilités

• Drive sales through customer experience processes to meet service standards and sales targets
• Provide coaching and mentoring to store associates to enhance product knowledge
• Ensure stock is received, unpacked and replenished on the sales floor
• Monitor stock levels and conduct stock counts to mitigate stock loss
• Maintain stockroom housekeeping and conduct compliance checks (audits, reports, safety)

Connaissances

Retail experience

Supervisory experience

Customer service focus

Formation

Grade 12

Description du poste

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Responsibilities

• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets
• Team Management:
• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge)
• Stock Management:
• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.
• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures.

Qualifications

• Grade: 12
• 1-2 Years' experience in retail.
• Experience in a supervisory role
• Retail trade.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.