Supervisor General Merchandise

Pick n Pay Retailers; Lenasia; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Pick n Pay Retailers is seeking a GMD Supervisor to oversee the General Merchandise Department, ensuring merchandising standards, stock control, and excellent customer service. You will supervise staff, monitor attendance and productivity, and drive department sales and operational targets.

The role requires leadership, retail experience, and strong communication skills, with the ability to work shifts, weekends, and public holidays.

Qualifications

• Matric or equivalent qualification is required.
• Retail supervisory experience preferred.
• Experience in stock control, merchandising and inventory management.
• Strong leadership and communication skills.
• Ability to work shifts, weekends and public holidays.
• Basic computer literacy with experience in retail software.
• Strong customer service and problem-solving abilities.
• Good numerical and administrative skills.

Responsibilities

• Oversee daily operations of the General Merchandise Department.
• Ensure the department is clean, organised and well presented.
• Monitor staff attendance, punctuality and productivity.
• Allocate daily tasks and ensure duties are completed.
• Monitor stock levels and replenish shelves regularly.
• Conduct stock counts and investigate discrepancies.
• Ensure accurate pricing, labeling and promotions.
• Train staff on merchandising standards and customer service.
• Handle customer queries and escalations to management.
• Prepare departmental reports and monitor targets.

Skills

Leadership

Stock control

Merchandising

Customer service

Communication

Team management

Problem solving

Computer literacy

Education

Grade 12 / Matric

Tools

Retail systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! The GMD Supervisor is responsible for overseeing the daily operations of the General Merchandise Department at Pick n Pay. The role involves supervising staff, ensuring effective merchandising and stock control, maintaining high standards of customer service, and achieving departmental sales and operational targets. The GMD Supervisor ensures that merchandise is correctly displayed, priced, replenished, and available to customers while adhering to company policies, procedures, and health and safety standards.

Qualifications

• Grade 12 (Matric) or an equivalent qualification.
• Previous retail experience, preferably in a supervisory role.
• Experience in stock control, merchandising, and inventory management.
• Good communication and interpersonal skills.
• Strong leadership and team management abilities.
• Basic computer literacy and experience with retail systems.
• Good numerical and administrative skills.
• Ability to work shifts, weekends, and public holidays when required.
• Strong customer service and problem-solving skills.

Department Operations

• Oversee the daily operations of the General Merchandise Department.
• Ensure the department is clean, organised, and well presented.
• Monitor staff attendance, punctuality, and productivity.
• Allocate daily tasks and ensure that departmental duties are completed.

Stock Control and Inventory Management

• Monitor stock levels and ensure shelves are replenished regularly.
• Conduct stock counts and investigate stock discrepancies.
• Monitor slow-moving, damaged, missing, and excess stock.
• Ensure proper receiving, storage, handling, and rotation of merchandise where applicable.
• Follow up on stock shortages and coordinate replenishment orders.

Merchandising and Sales

• Ensure products are displayed according to Pick n Pay merchandising standards.
• Check that shelf labels, promotional displays, and prices are correct.
• Implement promotional campaigns and seasonal displays.
• Monitor product availability and identify opportunities to improve sales.
• Ensure merchandise is attractively presented and easy for customers to locate.

Staff Supervision and Development

• Supervise, guide, and motivate departmental employees.
• Train staff on merchandising standards, customer service and operational procedures.
• Monitor employee performance and provide feedback.
• Assist with resolving staff-related operational issues.
• Promote teamwork, discipline, and accountability.

Customer Service

• Ensure customers receive friendly, efficient, and professional service.
• Handle customer queries, complaints, and product-related concerns.
• Assist customers with product availability and enquiries.
• Escalate unresolved complaints to the appropriate manager.

Administration and Reporting

• Prepare and maintain departmental reports as required.
• Monitor sales performance, stock losses, and departmental targets.
• Report stock discrepancies, damaged goods, and operational challenges.
• Ensure accurate completion of stock control and merchandising documentation.

Health, Safety and Loss Prevention

• Ensure compliance with store safety, security, and loss-prevention procedures.
• Monitor potential theft, stock losses, and suspicious activities.
• Ensure aisles and displays remain safe and accessible.
• Report hazards, damaged equipment, and incidents to management.
• Follow company procedures for handling damaged and expired goods, where applicable.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are Our Mission “We serve! With our hearts we create a great place to be, with our minds we create an excellent place to shop.” We are glad you have expressed an interest in working with us. Pick n Pay strives to continuously source talented, innovative, and motivated Individuals like you. Explore all available career opportunities, review your professional profile, and find other vacancies that match your skill sets. All the best