Supervisor General Merchandise

Pick n Pay Retailers; Rosebank; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Pick n Pay Retailers in Rosebank, SA, seeks a GMD Supervisor to oversee the General Merchandise Department. You will supervise staff, manage stock, ensure accurate merchandising and pricing, and deliver strong customer service while meeting sales targets.

The role requires Matric, retail supervisory experience, stock control proficiency and solid computer literacy. Ability to work shifts, weekends, and holidays is essential. Join a vibrant team focused on growth.

Qualifications

• Grade 12 (Matric) or equivalent qualification.
• Retail experience with supervisory exposure preferred.
• Experience in stock control, merchandising and inventory management.
• Strong leadership and team management abilities; good communication.
• Basic computer literacy and experience with retail systems.
• Good numerical and administrative skills.
• Ability to work shifts, weekends and public holidays.
• Strong customer service and problem-solving skills.

Responsibilities

• Oversee daily operations of the General Merchandise Department.
• Monitor staff attendance, punctuality and productivity; allocate tasks.
• Manage stock levels, replenishment, counts and discrepancies.
• Ensure merchandising, pricing and promotional displays are correct.
• Supervise, train and develop departmental staff; manage performance.
• Provide friendly, professional customer service and resolve queries.
• Prepare departmental reports; monitor sales and losses.
• Ensure health, safety and loss prevention procedures.

Skills

Stock control

Merchandising

Customer service

Leadership

Team management

Communication

Numerical skills

Computer literacy

Problem solving

Education

Matric / Grade 12

Tools

Retail systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! The GMD Supervisor is responsible for overseeing the daily operations of the General Merchandise Department at Pick n Pay. The role involves supervising staff, ensuring effective merchandising and stock control, maintaining high standards of customer service, and achieving departmental sales and operational targets. The GMD Supervisor ensures that merchandise is correctly displayed, priced, replenished, and available to customers while adhering to company policies, procedures, and health and safety standards. Grade 12 (Matric) or an equivalent qualification. Previous retail experience, preferably in a supervisory role. Experience in stock control, merchandising, and inventory management. Good communication and interpersonal skills. Strong leadership and team management abilities. Basic computer literacy and experience with retail systems. Good numerical and administrative skills. Ability to work shifts, weekends, and public holidays when required. Strong customer service and problem-solving skills.

Department Operations

Oversee the daily operations of the General Merchandise Department. Ensure the department is clean, organised, and well presented. Monitor staff attendance, punctuality, and productivity. Allocate daily tasks and ensure that departmental duties are completed.

Stock Control and Inventory Management

Monitor stock levels and ensure shelves are replenished regularly. Conduct stock counts and investigate stock discrepancies. Monitor slow-moving, damaged, missing, and excess stock. Ensure proper receiving, storage, handling, and rotation of merchandise where applicable. Follow up on stock shortages and coordinate replenishment orders.

Merchandising and Sales

Ensure products are displayed according to Pick n Pay merchandising standards. Check that shelf labels, promotional displays, and prices are correct. Implement promotional campaigns and seasonal displays. Monitor product availability and identify opportunities to improve sales. Ensure merchandise is attractively presented and easy for customers to locate.

Staff Supervision and Development

Supervise, guide, and motivate departmental employees. Train staff on merchandising standards, customer service, and operational procedures. Monitor employee performance and provide feedback. Assist with resolving staff-related operational issues. Promote teamwork, discipline, and accountability.

Customer Service

Ensure customers receive friendly, efficient, and professional service. Handle customer queries, complaints, and product‑related concerns. Assist customers with product availability and enquiries. Escalate unresolved complaints to the appropriate manager.

Administration and Reporting

Prepare and maintain departmental reports as required. Monitor sales performance, stock losses, and departmental targets. Report stock discrepancies, damaged goods, and operational challenges. Ensure accurate completion of stock control and merchandising documentation.

Health, Safety and Loss Prevention

Ensure compliance with store safety, security, and loss‑prevention procedures. Monitor potential theft, stock losses, and suspicious activities. Ensure aisles and displays remain safe and accessible. Report hazards, damaged equipment, and incidents to management. Follow company procedures for handling damaged and expired goods, where applicable.

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

Discover who we are

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

Our values are deeply embedded in our culture and guide our actions:

Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.

Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.

Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.

Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.

Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.

Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.

Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.

Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.