General Merchandise Lead — Retail Operations & Merchandising

Pick n Pay Retailers; Lenasia; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Pick n Pay Retailers is seeking a GMD Supervisor to oversee the General Merchandise Department, ensuring merchandising standards, stock control, and excellent customer service. You will supervise staff, monitor attendance and productivity, and drive department sales and operational targets.

The role requires leadership, retail experience, and strong communication skills, with the ability to work shifts, weekends, and public holidays.

Qualifications

• Matric or equivalent qualification is required.
• Retail supervisory experience preferred.
• Experience in stock control, merchandising and inventory management.
• Strong leadership and communication skills.
• Ability to work shifts, weekends and public holidays.
• Basic computer literacy with experience in retail software.
• Strong customer service and problem-solving abilities.
• Good numerical and administrative skills.

Responsibilities

• Oversee daily operations of the General Merchandise Department.
• Ensure the department is clean, organised and well presented.
• Monitor staff attendance, punctuality and productivity.
• Allocate daily tasks and ensure duties are completed.
• Monitor stock levels and replenish shelves regularly.
• Conduct stock counts and investigate discrepancies.
• Ensure accurate pricing, labeling and promotions.
• Train staff on merchandising standards and customer service.
• Handle customer queries and escalations to management.
• Prepare departmental reports and monitor targets.

Skills

Leadership

Stock control

Merchandising

Customer service

Communication

Team management

Problem solving

Computer literacy

Education

Grade 12 / Matric

Tools

Retail systems

Job description

Pick n Pay Retailers is seeking a GMD Supervisor to oversee the General Merchandise Department, ensuring merchandising standards, stock control, and excellent customer service. You will supervise staff, monitor attendance and productivity, and drive department sales and operational targets.

The role requires leadership, retail experience, and strong communication skills, with the ability to work shifts, weekends, and public holidays.