Supervisor | Cape Town | Coffee Shop

HotelJobs; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Meal on duty

Professional environment

Job summary

HotelJobs seeks a dedicated Supervisor to lead daily operations at a vibrant coffee shop in Kenilworth, Cape Town. This hands-on leadership role balances staff management, customer engagement, and operational oversight to deliver exceptional guest experiences.

You will supervise baristas, waitstaff, and support teams, ensuring smooth service flow, quality control, and profitability while maintaining a premium coffee culture for guests in Cape Town.

Qualifications

• 2–3 years in a supervisory role within hospitality, retail, or food service.
• Strong leadership, communication, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts, weekends, and public holidays.

Responsibilities

• Team Leadership: Supervise baristas, waitstaff, and support staff; provide guidance and motivation.
• Customer Experience: engage with guests and maintain a premium service standard.
• Operational Oversight: manage daily floor operations, opening/closing procedures, cash handling and service flow.
• Inventory Management: monitor stock levels, coordinate with suppliers, ensure availability of items.
• Quality Control: uphold hygiene and product presentation standards.
• Scheduling & Rostering: prepare staff schedules balancing efficiency and workload.
• Training & Development: conduct ongoing training in customer service and operations.
• Financial Awareness: monitor sales, control costs, support profitability targets.
• Brand Representation: ensure staff presentation and service reflect premium coffee shop identity.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Job description

Supervisor | Cape Town | Coffee Shop

We are seeking a dedicated SUPERVISOR to lead daily operations at a vibrant coffee shop in Kenilworth, Cape Town. This role blends leadership, customer service, and operational excellence. Our client is a well‑known coffee franchise in South Africa, delivering great coffee and light meals to happy guests. Start: As soon as possible.

Supervisor - Role Overview

As the Supervisor; you will be responsible for ensuring smooth day‑to‑day operations, maintaining high service standards, and supporting the team in delivering exceptional guest experiences. This is a hands‑on leadership role where you will balance staff management, customer engagement, and operational oversight.

Supervisor - Key Responsibilities

• Team Leadership : Supervise baristas, waitstaff, and support staff. Provide guidance, training, and motivation to ensure consistent performance.
• Customer Experience : Engage with guests, resolve issues promptly, and maintain a welcoming atmosphere that reflects premium coffee culture.
• Operational Oversight : Manage daily floor operations, including opening/closing procedures, cash handling, and service flow.
• Inventory Management : Monitor stock levels, coordinate with suppliers, and ensure availability of coffee, food, and beverage items.
• Quality Control : Uphold standards in product presentation, hygiene, and safety compliance.
• Scheduling & Rostering : Prepare staff schedules to balance efficiency with fair workload distribution.
• Training & Development : Conduct ongoing training in customer service, product knowledge, and operational procedures.
• Financial Awareness : Support management in monitoring sales, controlling costs, and achieving profitability targets.
• Brand Representation : Ensure staff presentation and service reflect the coffee shop’s premium identity.

Candidate Profile

• Experience : Minimum 2–3 years in a supervisory role within hospitality, retail, or food service.
• Skills : Strong leadership, communication, and organizational skills. Ability to multitask in a fast‑paced environment.
• Attributes : Detail‑oriented, approachable, and proactive in problem‑solving.
• Flexibility : Willingness to work shifts, weekends, and public holidays.
• Passion : Genuine enthusiasm for coffee culture and customer service excellence.

Other Requirements

South African ID or a valid work permit

clear criminal record

Supervisor - Salary Offer

• Competitive Salary : Market‑related remuneration.
• Supportive Environment : Work with a motivated team in a dynamic coffee shop setting.
• Lifestyle Benefits : Meal on duty, training, and a professional yet friendly atmosphere.