Studio Operations & Customer Experience Lead

Hopscotch; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Petal & Post is a fast-growing same-day flower and gift service delivering across Cape Town, Johannesburg, Durban and beyond.

This hands-on role is for someone who loves people, is highly organised and calm under pressure; you’ll be the friendly voice on phones and live chat, welcome walk-in customers, coordinate floristry assistants and drivers, and help keep the studio running like clockwork, packing flower orders alongside the team most days.

Qualifications

• 3-5 years of experience in customer service, retail or hospitality
• Love for working with people and delivering exceptional service
• Highly organised, calm under pressure, able to coordinate people
• Hands-on in a busy studio environment
• Able to create simple Instagram Reels and Stories on an iPhone
• Basic digital marketing or social media skills (bonus)

Responsibilities

• Answer phones and live chat and welcome walk-in customers with warmth and care
• Coordinate floristry assistants and drivers to keep daily operations running smoothly
• Support day-to-day studio coordination, from workflow to stock to logistics
• Pack flower orders alongside the team most days
• Create simple Instagram Reels and Stories to bring the studio's daily life online
• Contribute basic digital marketing or social media support where needed

Skills

Customer service

People skills

Organisation

Calm under pressure

Instagram Reels

Job description

Petal & Post is a fast-growing same-day flower and gift service delivering across Cape Town, Johannesburg, Durban and beyond.

This hands-on role is for someone who loves people, is highly organised and calm under pressure; you’ll be the friendly voice on phones and live chat, welcome walk-in customers, coordinate floristry assistants and drivers, and help keep the studio running like clockwork, packing flower orders alongside the team most days.