Customer Experience & Studio Coordinator at Petal & Post

Hopscotch; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Petal & Post is a fast-growing same-day flower and gift service delivering across Cape Town, Johannesburg, Durban and beyond.

This hands-on role is for someone who loves people, is highly organised and calm under pressure; you’ll be the friendly voice on phones and live chat, welcome walk-in customers, coordinate floristry assistants and drivers, and help keep the studio running like clockwork, packing flower orders alongside the team most days.

Qualifications

• 3-5 years of experience in customer service, retail or hospitality
• Love for working with people and delivering exceptional service
• Highly organised, calm under pressure, able to coordinate people
• Hands-on in a busy studio environment
• Able to create simple Instagram Reels and Stories on an iPhone
• Basic digital marketing or social media skills (bonus)

Responsibilities

• Answer phones and live chat and welcome walk-in customers with warmth and care
• Coordinate floristry assistants and drivers to keep daily operations running smoothly
• Support day-to-day studio coordination, from workflow to stock to logistics
• Pack flower orders alongside the team most days
• Create simple Instagram Reels and Stories to bring the studio's daily life online
• Contribute basic digital marketing or social media support where needed

Skills

Customer service

People skills

Organisation

Calm under pressure

Instagram Reels

Job description

Customer Experience & Studio Coordinator
Cape Town, South Africa Full-Time

ABOUT THE COMPANY

Petal & Post is a fast-growing same-day flower and gift service, delivering farm-fresh flowers and curated gifts across Cape Town, Johannesburg, Durban and beyond. It's a business built on speed, warmth and an obsession with making someone's day.

ABOUT THE ROLE

This is a hands-on role for someone who loves people, is highly organised and calm under pressure. You'll be the friendly voice on the phones and live chat, welcome walk-in customers, coordinate the floristry assistants and drivers and help keep the studio running like clockwork, packing flower orders alongside the team most days.

IS IT FOR ME?

• 3-5 years' work experience in customer service, retail or hospitality
• A genuine love for working with people and delivering exceptional customer service
• Highly organised, calm under pressure and comfortable coordinating people
• Happy to get hands-on in a busy studio environment
• Able to create simple, engaging Instagram Reels and Stories on an iPhone
• Basic digital marketing or social media skills (a bonus)

WHAT YOU'LL BE DOING

• Answer phones and live chat and welcome walk-in customers with warmth and care
• Coordinate floristry assistants and drivers to keep daily operations running smoothly
• Support day-to-day studio coordination, from workflow to stock to logistics
• Pack flower orders alongside the team most days
• Create simple Instagram Reels and Stories to bring the studio's daily life online
• Contribute basic digital marketing or social media support where needed

WHAT'S IN IT FOR YOU?

• A varied, hands-on role where no two days look the same
• The chance to be part of a fast-growing local business with real impact
• A close-knit, supportive team that values warmth, organisation, and initiative
• Real customer relationships, real studio ownership, not just admin

OUR CULTURE

Petal & Post is built on warmth, organisation, and hands-on care, for customers and each other. It's a fast-paced studio environment where every order matters and every team member pitches in. If you're proactive, enjoy variety and want to be part of a business creating thoughtful gifts every day, we'd love to hear from you.