Strategic Virtual Account Manager — Growth & CX (Hybrid)

CHEP; Sandton; Hybrid; ZAR 480,000 - 720,000; Full time

Job summary

CHEP is seeking a commercially driven, relationship-focused Virtual Account Manager to join our hybrid remote team in Sandton, South Africa. You will manage a portfolio of customers, act as the main contact, and collaborate across Sales, Operations, and Finance to drive growth and cost efficiency.

You will build strong customer relationships, identify opportunities, conduct business reviews, and use data to inform conversations. Prior experience with Salesforce and Excel is advantageous.

Qualifications

• 3-5 years' experience in a customer-facing commercial role such as Account Management, Customer Success, Business Development, Customer Relations or Sales Support.
• Experience managing customer relationships and engaging with management-level stakeholders.
• Strong commercial acumen with an ability to identify business opportunities and understand customer drivers.
• Experience owning customer outcomes, projects, portfolios or business initiatives.
• Strong analytical skills and confidence working with data and reporting.
• Intermediate to advanced Excel capability.
• Excellent communication and relationship-building skills.
• Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics or a related field.

Responsibilities

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Skills

Account management

Customer success

Business development

Sales support

Excel

Communication

Stakeholder management

Data analysis

Salesforce

CRM

Power BI

Education

Relevant tertiary qualification in Commerce, Business, Marketing, Supply Chain, Logistics or a related field

Tools

Salesforce

Power BI

Job description

CHEP is seeking a commercially driven, relationship-focused Virtual Account Manager to join our hybrid remote team in Sandton, South Africa. You will manage a portfolio of customers, act as the main contact, and collaborate across Sales, Operations, and Finance to drive growth and cost efficiency.

You will build strong customer relationships, identify opportunities, conduct business reviews, and use data to inform conversations. Prior experience with Salesforce and Excel is advantageous.