Strategic Renewals & Revenue Specialist

IQbusiness South Africa; Gauteng; Presencial; ZAR 240 000 - 360 000; Tempo integral

Resumo da oferta

iqbusiness is seeking a Renewals Specialist to support the Customer Success team in managing renewals accurately and on time. The role emphasizes financial accuracy, data integrity, and adherence to internal processes with limited client interaction.

You will prepare renewal calculations, maintain commercial records, and ensure all renewal and expansion activities are recorded across systems, collaborating with Finance and Operations to support recurring revenue.

Qualificações

• Diploma or Bachelor’s degree in Finance, Business, Commerce, or a related field, or equivalent.
• 1–3 years’ experience in bookkeeping, renewals, sales ops, or similar admin/commercial role.
• Strong proficiency in Excel.
• Experience with CRM or commercial systems such as Planhat, Salesforce, or HubSpot.
• Exposure to SaaS or subscription-based environments is advantageous.
• Experience with quoting, contract management, or pricing structures is beneficial.

Responsabilidades

• Manage renewal timelines and ensure quotes and agreements are prepared and processed on time.
• Maintain accurate records and data integrity across systems.
• Support renewal forecasting and pipeline visibility; escalate risks of churn per processes.
• Collaborate with Head of Customer Success to support renewal readiness and execution.
• Prepare renewal calculations including proration, multi-year pricing, and discounts.
• Ensure compliance with pricing models and internal controls.
• Contribute to retention reporting and performance metrics.
• Prepare and validate expansion quotes; handle pricing disputes for approval.
• Record all activities and maintain audit-ready documentation.
• Support partner renewal activities and maintain records.

Conhecimentos

Attention to detail

Numerical ability

Structured processes

Organisational skills

Time management

Communication skills

Cross-team collaboration

Risk awareness

Accountability

Formação académica

Finance/Business/Commerce degree or equivalent

Ferramentas

Excel

Planhat

Salesforce

HubSpot

Descrição da oferta de emprego

iqbusiness is seeking a Renewals Specialist to support the Customer Success team in managing renewals accurately and on time. The role emphasizes financial accuracy, data integrity, and adherence to internal processes with limited client interaction.

You will prepare renewal calculations, maintain commercial records, and ensure all renewal and expansion activities are recorded across systems, collaborating with Finance and Operations to support recurring revenue.