Strategic Key Accounts & Logistics Growth Manager

Staff Solutions; Wes-Kaap; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Staff Solutions is seeking an experienced account-management oriented professional in the Western Cape to manage customer relationships, identify growth opportunities and coordinate forecasting, pricing and on-boarding processes. The role emphasizes strong communication with customers and internal teams to ensure service quality.

Key duties include maintaining customer forecasts, negotiating rates within approved parameters and ensuring accurate rate loading and credit processes.

Qualifications

• Strong communication and relationship-management skills.
• Commercial awareness with ability to identify business development opportunities.
• Excellent customer-service and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with customers and key operational contacts.
• Develop understanding of each customer's business, seasonal cycles, commodities, routes and logistics requirements.
• Conduct regular customer visits, calls and account reviews.
• Maintain communication during normal operations and disruptions.
• Ensure queries and complaints are followed through to resolution.
• Identify customers at risk and address concerns.
• Identify opportunities for ongoing business and year-round fleet utilisation.
• Obtain customer forecasts and expected volumes.
• Prepare quotations and rate proposals and maintain rate sheets.
• Coordinate changes with Planning and Operations and manage capacity.
• Monitor transport movements and communicate progress to customers.
• Escalate potential service failures and implement recovery plans.

Skills

Communication

Relationship management

Sales support

Problem solving

Attention to detail

MS Office

Time management

Education

Grade 12 / Matric

Tertiary qualification in Sales/Logistics/Transport/Operations

Tools

Microsoft Office

Job description

Staff Solutions is seeking an experienced account-management oriented professional in the Western Cape to manage customer relationships, identify growth opportunities and coordinate forecasting, pricing and on-boarding processes. The role emphasizes strong communication with customers and internal teams to ensure service quality.

Key duties include maintaining customer forecasts, negotiating rates within approved parameters and ensuring accurate rate loading and credit processes.