Strategic IT Operations & Service Delivery Leader

Innovazi Consulting (Pty) Ltd; Cape Town; Presencial; ZAR 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

Innovazi Consulting (Pty) Ltd is seeking an experienced IT operations leader to oversee service delivery, SLA performance, and cost optimisation across large-scale environments serving thousands of end users.

You will manage client relationships, engage with senior stakeholders, and drive operational improvements while ensuring compliance with information security standards and IT policies. A graduate degree is required, with 12–14 years of IT experience preferred.

Qualificações

• Graduate degree or higher; Master's degree advantageous.
• 12–14 years of relevant IT industry experience.
• Experience supporting large-scale environments of 5,000–10,000 end users.
• Strong technical knowledge of Networking, Systems, Voice, and Business Applications.
• Proven IT Service Management and operations leadership experience.
• Experience in implementations, transitions, and project management.
• ITIL/ITSM certification advantageous.
• Proficiency in MS Office, MS Project, and Visio.

Responsabilidades

• Oversee IT operations, service delivery, and SLA performance.
• Manage client relationships and engage with senior stakeholders.
• Drive operational efficiency, service improvements, and cost optimisation.
• Oversee infrastructure, networking, systems, voice technologies, and business applications.
• Lead technology implementations, transitions, projects, and Greenfield setups.
• Ensure compliance with information security standards and IT policies.

Formação académica

Master's degree advantageous

Descrição da oferta de emprego

Innovazi Consulting (Pty) Ltd is seeking an experienced IT operations leader to oversee service delivery, SLA performance, and cost optimisation across large-scale environments serving thousands of end users.

You will manage client relationships, engage with senior stakeholders, and drive operational improvements while ensuring compliance with information security standards and IT policies. A graduate degree is required, with 12–14 years of IT experience preferred.