Strategic HRBP — BPO & Employee Relations Leader

Foundever; Cape Town; In loco; ZAR 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Foundever in Cape Town seeks an experienced HR Business Partner to support the SA team with proactive HR services aligned to business objectives. You will guide Operations on HR best practices, act as the primary contact for line managers on absence, performance, discipline and recruitment, and participate in cross-site meetings to advise on HR issues and ensure compliance.

This role requires 3–5 years in HR BP within the BPO sector, strong employment law knowledge, and stakeholder management to

Competenze

• 3–5 years in an HR BP role within the BPO sector.
• Proven track record with CCMA and IR issues.
• Experience in supporting changes of business process.
• Experience dealing with various campaign complexities.
• People-first approach.
• HR Degree/Certificate

Mansioni

• Provide guidance and support to Operations on HR best practice, ensuring proactive delivery of HR processes and consistent measurement across sites.
• Act as the first point of contact for line managers on HR issues, incl. absence management, performance management, discipline and grievances, and recruitment.
• Attend cross-site operations meetings and advise on absence management and conduct issues.
• Support the wider team with employment legislation compliance and audit procedures.
• Collaborate across multi-disciplined Operations teams to deliver HR policies, employee satisfaction and employee relations.
• Work with site teams to develop a performance-driven culture and ownership of results.
• Ensure HR practices stay compliant with changes to employment law and company policies.
• Contribute to business planning and support EverConnect initiatives at local/regional level.

Conoscenze

Employment law

Communication

Change management

Problem solving

Negotiation

Influencing

Attention to detail

Facilitation

Stakeholder management

Formazione

HR degree/cert

Descrizione del lavoro

Foundever in Cape Town seeks an experienced HR Business Partner to support the SA team with proactive HR services aligned to business objectives. You will guide Operations on HR best practices, act as the primary contact for line managers on absence, performance, discipline and recruitment, and participate in cross-site meetings to advise on HR issues and ensure compliance.

This role requires 3–5 years in HR BP within the BPO sector, strong employment law knowledge, and stakeholder management to