HR Business Partner

Foundever; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Foundever in Cape Town seeks an experienced HR Business Partner to support the SA team with proactive HR services aligned to business objectives. You will guide Operations on HR best practices, act as the primary contact for line managers on absence, performance, discipline and recruitment, and participate in cross-site meetings to advise on HR issues and ensure compliance.

This role requires 3–5 years in HR BP within the BPO sector, strong employment law knowledge, and stakeholder management to

Qualifications

• 3–5 years in an HR BP role within the BPO sector.
• Proven track record with CCMA and IR issues.
• Experience in supporting changes of business process.
• Experience dealing with various campaign complexities.
• People-first approach.
• HR Degree/Certificate

Responsibilities

• Provide guidance and support to Operations on HR best practice, ensuring proactive delivery of HR processes and consistent measurement across sites.
• Act as the first point of contact for line managers on HR issues, incl. absence management, performance management, discipline and grievances, and recruitment.
• Attend cross-site operations meetings and advise on absence management and conduct issues.
• Support the wider team with employment legislation compliance and audit procedures.
• Collaborate across multi-disciplined Operations teams to deliver HR policies, employee satisfaction and employee relations.
• Work with site teams to develop a performance-driven culture and ownership of results.
• Ensure HR practices stay compliant with changes to employment law and company policies.
• Contribute to business planning and support EverConnect initiatives at local/regional level.

Skills

Employment law

Communication

Change management

Problem solving

Negotiation

Influencing

Attention to detail

Facilitation

Stakeholder management

Education

HR degree/cert

Job description

As a Foundever HR Business Partner you will support the SA Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives.

Primary Responsibilities

• Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
• Act as the first point of contact for line managers on all HR related issues, in particular:
  • Absence Management
  • Performance Management
  • Capability
  • Discipline and Grievance
  • Non-agent Recruitment and Selection
  • Employment Law
  • Employee Relations
  • Human Resource Policies and Procedures
• Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
• Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
• Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
• Support and deliver HR related projects.
• Support EverConnect initiatives at a local and regional level.
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Experience Requirements

• 3 – 5 years’ experience in an HR BP role within the BPO sector
• Proven track record with CCMA and IR Issues
• Experience in supporting changes of business process.
• Experience dealing with various campaign complexities
• People first approach
• HR Degree/ Certificate

Skills Requirements

• Excellent knowledge of current employment legislation
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with employees at all levels
• Ability to support change initiatives, with a good understanding of the principles of change management
• Strong skills in problem-solving, conflict resolution, motivation and negotiation
• Assertive with a can-do attitude
• Attention to detail and ability to work within a fast-paced, highly energetic environment
• Able to make positive contributions towards business improvement and teamwork