Strategic Digital Accounts Lead for Web Builds & Growth

Content Creators; Cape Town; On-site; ZAR 1,205,000 - 1,644,000; Full time

Job summary

Black Sun Global, a stakeholder advisory and engagement agency, seeks a Digital Account Manager to nurture client relationships, steer strategic directions and grow accounts across website builds and digital solutions.

You will own end-to-end delivery of digital projects, manage budgets, coordinate teams and partners, and advise on client strategy with a focus on tangible outcomes and measurable impact.

Qualifications

• 4+ years agency or client-side experience.
• Experience interacting with clients at a variety of levels and across functions.
• Excellent communication and presentation skills are essential.
• Managing large build digital projects from inception to delivery with the ability to work unaided.
• Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics.
• Experience of scoping digital projects of significant scale and complexity and identifying project risks.
• Must be able to work effectively under pressure, within strict time constraints.
• Ability to manage many urgent and often conflicting priorities.

Responsibilities

• Oversee the client relationship across all activities
• Ensure client satisfaction by exceed your clients’ expectations and being a strategic partner
• Developing a comprehensive understanding of your clients’ digital strategy and communications needs
• Understand the clients’ communications and stakeholder engagement challenges
• Oversee project management of website builds as well as day-to-day requests
• Brief internal teams, clearly defining requirements, deliverables and timelines
• Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope
• Successfully liaise and co-ordinate suppliers and partners
• Identify and develop opportunities for revenue growth and cross sales
• Continually develop your knowledge of your client’s businesses and the industries they operate, identifying opportunities and ideas
• Lead the client service and client reviews (ie benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities
• Develop proposals for new work (for clients & prospects)
• Promote our solutions & services
• Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
• Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
• Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks

Skills

Client management

Strategic planning

Project management

Communication

Digital solutions

Stakeholder engagement

Budget management

Tools

AEM

JIRA

Job description

Black Sun Global, a stakeholder advisory and engagement agency, seeks a Digital Account Manager to nurture client relationships, steer strategic directions and grow accounts across website builds and digital solutions.

You will own end-to-end delivery of digital projects, manage budgets, coordinate teams and partners, and advise on client strategy with a focus on tangible outcomes and measurable impact.