Strategic CRM Lead - Logistics & Customer Success

Boardroom Appointments; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A recruitment agency in South Africa is looking for a Customer Relations Manager with a strong background in sales and marketing. The ideal candidate will possess a minimum of 5 years' experience in a business-to-business environment, particularly in logistics or warehousing. Key responsibilities include managing the CRM department's communication and operations, owning strategic reports, and enhancing sales administration. Advanced MS Office skills are essential, and the role aims to drive improvements in customer service and operational processes.

Qualifications

• Minimum 5 years sales and marketing experience in a business to business environment.
• An operational background in logistics and/or warehousing is an advantage.
• Advanced MS Office skills.

Responsibilities

• Ensure high quality management and communication for the CRM department.
• Take ownership of strategic reports and CRM processes.
• Manage sales administration functions to improve operations.

Tools

MS Office

Job description

A recruitment agency in South Africa is looking for a Customer Relations Manager with a strong background in sales and marketing. The ideal candidate will possess a minimum of 5 years' experience in a business-to-business environment, particularly in logistics or warehousing. Key responsibilities include managing the CRM department's communication and operations, owning strategic reports, and enhancing sales administration. Advanced MS Office skills are essential, and the role aims to drive improvements in customer service and operational processes.