Strategic Business Analyst — Process Improvement & Solutions

Recruit-It; Durban; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Recruit-It seeks a skilled Business Analyst to investigate needs, map As-Is/To-Be processes, and translate opportunities into clear requirements for technology and operations across the brand portfolio. You will bridge business stakeholders, PMO, IT, vendors, and testing teams to ensure problems are understood before designing a solution.

The role emphasizes rigorous requirements management, traceability, and collaboration to drive operational efficiency, improved customer experience, and

Qualifications

• Bachelor's degree or relevant diploma in Business Analysis, Information Systems, Business Management, Industrial Engineering, or a related field.
• 3-5 years' practical experience in business analysis, process analysis, systems analysis, or a comparable role.
• Experience producing BRDs, process maps, functional requirements, user stories, acceptance criteria, and gap-analysis outputs.
• Experience supporting software, systems implementation, automation, or digital transformation initiatives.
• Project management or project coordination experience is advantageous.

Responsibilities

• Plan and conduct interviews, workshops, observation sessions, and document reviews to understand business needs, pain points, objectives, and constraints.
• Define the underlying business problem or opportunity before solution selection or development begins.
• Identify stakeholders, process boundaries, business rules, assumptions, dependencies, and success measures.
• Document current-state and future-state processes using clear process maps and workflow diagrams.
• Develop practical recommendations and action plans for process simplification, standardisation, automation, or technology enablement.
• Prepare and maintain BRDs, functional requirements, user stories, acceptance criteria, and business rules.
• Validate requirements with business owners, subject matter experts, technical teams, and vendors.
• Support testing, user acceptance testing, and traceability of requirements through delivery.
• Coordinate with PMO and cross-functional teams to ensure alignment and successful adoption.

Skills

Business analysis

Requirements gathering

Process improvement

Stakeholder management

Agile

Education

Bachelor's degree in BA/IS

Tools

Power BI

Visio

Azure DevOps

Jira

SharePoint

Job description

Recruit-It seeks a skilled Business Analyst to investigate needs, map As-Is/To-Be processes, and translate opportunities into clear requirements for technology and operations across the brand portfolio. You will bridge business stakeholders, PMO, IT, vendors, and testing teams to ensure problems are understood before designing a solution.

The role emphasizes rigorous requirements management, traceability, and collaboration to drive operational efficiency, improved customer experience, and