Strategic Account Growth Specialist

West Coast Personnel; Gauteng; On-site; ZAR 320,000 - 520,000; Full time

Job summary

West Coast Personnel in Gauteng invites a results-driven Business Representative to grow the customer base, maintain existing accounts and coordinate promotional activities across regions. You will monitor sales performance, work with internal departments to ensure excellent service delivery, and support route planning with Warehouse and Logistics teams.

The role requires SAP and CRM proficiency, a Diploma or Certificate (NQF 5), and at least three years in manufacturing or automotive sales,

Qualifications

• Diploma or Certificate at NQF Level 5 or equivalent required.
• Three years' experience in business/sales roles in manufacturing or automotive.
• Computer literacy including MS Office and CRM familiarity expected.

Responsibilities

• Identify, prospect and open new customer accounts to grow the business.
• Build and maintain strong relationships with existing customers while identifying opportunities to increase sales.
• Monitor customer sales performance using SAP and implement action plans to achieve sales targets.
• Provide regular sales and customer activity feedback to the Regional Manager.
• Develop and implement marketing initiatives and promotional campaigns to increase market share.
• Coordinate trade evenings, customer events and promotional activities.
• Support route planning in collaboration with Warehouse and Logistics teams.
• Assist customers with account openings and credit applications.
• Work closely with the Debtors Department to ensure effective debt collection and maintain customer accounts within company credit terms.
• Resolve customer queries promptly while maintaining high levels of customer satisfaction.
• Monitor customer purchasing trends and assist with stock forecasting.
• Liaise with Warehouse personnel to ensure product availability and efficient stock management.
• Assist customers in managing stock levels and product mix.
• Deliver customer product training, pricing updates and technical presentations.
• Maintain accurate customer information and CRM records.
• Ensure compliance with company policies, procedures and operational controls.
• Monitor pricing structures, gross profit and operating costs while identifying opportunities to improve profitability.
• Ensure company vehicles and equipment are maintained in accordance with company policy.

Skills

Customer-focused

Relationship-building

Excellent communication

Planning and organisation

Analytical and problem-solving

Education

Diploma or Certificate (NQF Level 5) or equivalent qualification

Tools

MS Office

SAP

ERP systems

Salesforce

Job description

West Coast Personnel in Gauteng invites a results-driven Business Representative to grow the customer base, maintain existing accounts and coordinate promotional activities across regions. You will monitor sales performance, work with internal departments to ensure excellent service delivery, and support route planning with Warehouse and Logistics teams.

The role requires SAP and CRM proficiency, a Diploma or Certificate (NQF 5), and at least three years in manufacturing or automotive sales,