Store Systems Implementation Manager

Shoprite Group of Companies; Wes-Kaap; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Shoprite Group of Companies in South Africa seeks a Store Systems Implementation Manager (Portuguese Speaking) to coordinate store tech deployments across retail operations. You will manage readiness, configuration, training and post-go-live support to ensure smooth adoption and operational continuity.

The role requires 5+ years in technology systems implementation and strong leadership for cross-functional teams, with solid knowledge of governance, risk and change management.

Qualifications

• Degree or equivalent in Information Systems, IT, Business Management or Project Management (essential).
• 5+ years' experience in technology systems implementation, support, service delivery or systems management (essential).
• 3-5 years' experience managing technology projects, enhancements, rollouts or system changes with leadership responsibility (essential).
• Experience coordinating user readiness, training, adoption support, vendors and cross-functional stakeholders (essential).
• Knowledge of IT governance, risk controls, change management and incident management (essential).

Responsibilities

• Monitor system requests, incidents and escalations to ensure timely resolution.
• Provide day-to-day guidance and coordination to team members and stakeholders.
• Monitor delivery quality, coach and share knowledge to strengthen system capability.
• Coordinate priorities, remove blockers and escalate issues impacting service delivery or adoption.
• Ensure system delivery, configuration, documentation and support comply with standards and controls.
• Coordinate business readiness, communication and training to enable correct system usage.
• Monitor user adoption and identify capability gaps for improvement.
• Manage implementation, enhancement and rollout of technology systems.
• Coordinate timelines, dependencies, testing and go-live activities.
• Coordinate technology teams, business stakeholders and service providers to meet requirements.

Skills

Systems implementation

Service delivery

Leadership

Stakeholder coordination

IT governance & risk

Education

Information Systems / IT / Business Management / PM degree

Job description

Store Systems Implementation Manager (Portuguese Speaking)

Details

Closing Date 2026/09/18

Reference Number SHO260831-3

Job Title Store Systems Implementation Manager (Portuguese Speaking)

Job Type Full Time

Location - Country South Africa

Location - Province Western Cape

Location - Town or City Brackenfell, Cape Town

Job Category IT

About the role

The Store implementation Systems Manager role is focused on coordinating the implementation, rollout and adoption of store-facing technology systems across retail operations. This includes aligning store readiness, system configuration, user training, stakeholder communication and post-go-live support to ensure that new or enhanced store systems are embedded effectively and support operational continuity.

What you'll do

System support and service management

• Monitor service requests, incidents and escalations to ensure system-related issues are tracked, prioritised and resolved timeously.

People Leadership

• Provide day-to-day guidance, coordination and direction to team members, business users and support partners to ensure system activities are delivered effectively.
• Monitor delivery quality, provide practical coaching and support knowledge sharing to strengthen system capability and consistent ways of working.
• Coordinate priorities, remove delivery blockers and escalates matters that impact service delivery, adoption or operational continuity.

Governance, risk and continuous improvement

• Ensure system delivery, configuration, documentation and support activities comply with approved Technology standards, governance requirements and business controls.
• Identify risks, support trends, adoption issues and operational dependencies, escalating material matters with practical mitigation actions.
• Use performance information and stakeholder feedback to recommend improvements to processes, configuration, support practices and user experience.

Business readiness and adoption

• Coordinate business readiness, communication and training activities to enable correct and consistent system usage.
• Monitor user adoption, identify capability gaps and provide practical guidance to improve system use and effectiveness.

Technology systems implementation and delivery

• Manage the implementation, enhancement and rollout of technology systems across assigned business or functional areas.
• Coordinate implementation plans, timelines, dependencies, testing, readiness activities and go-live requirements.
• Coordinate Technology teams, business stakeholders and service providers to resolve delivery dependencies and ensure implementation requirements are met.

What you bring

• A qualification in Information Systems, Information Technology, Business Management, Project Management or a related field - (essential)
• +5 years' experience in technology systems implementation, support, service delivery or systems management - (essential)
• 3-5 years' experience managing technology projects, enhancements, rollouts or system changes, including leadership, coordination or supervisory accountability within a technology systems, implementation or service delivery environment - (essential)
• Experience coordinating user readiness, training, adoption support, vendors and cross-functional stakeholders - (essential)
• Knowledge of technology systems, applications, service management, IT governance, risk controls, change management and incident management - (essential)