Store Systems Implementation Manager (Portuguese Speaking)

Shoprite Group of Companies; Wes-Kaap; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Shoprite Group of Companies in Western Cape seeks a Store Systems Implementation Manager who will coordinate the rollout of store-facing technology across Brackenfell and surrounding areas. You will oversee system configuration, user training, readiness, and post‑go‑live support to embed solutions and maintain operational continuity.

The role requires leadership of cross‑functional teams, risk management, governance compliance, and proactive adoption activities including business readiness and

Qualifications

• Leadership experience to guide teams and cross‑functional partners.
• Experience governing system delivery, risk controls and incident management.
• Ability to coach, train and drive user adoption across stores.
• Proven coordination of vendors, stakeholders and service providers.
• Understanding of IT service management and change management processes.

Responsibilities

• Monitor and escalate system issues, ensure timely resolution.
• Act as escalation point for business-critical system matters and coordinate responses.
• Lead delivery, governance and continuous improvement of store systems.
• Coordinate readiness, training and adoption activities for accurate system usage.
• Manage implementation, enhancements and go‑live of technology systems across areas.

Skills

People Leadership

Governance & Risk

Change Management

Training & Adoption

Stakeholder Coordination

Education

Information Systems, Information Technology, Business Management or Project Management related field

Job description

Store Systems Implementation Manager (Portuguese Speaking)

Details

Closing Date 2026/09/18

Reference Number SHO260831-3

Job Title Store Systems Implementation Manager (Portuguese Speaking)

Job Type Full Time

Location - Country South Africa

Location - Province Western Cape

Location - Town or City Brackenfell, Cape Town

Job Category IT

About the role

The Store implementation Systems Manager role is focused on coordinating the implementation, rollout and adoption of store-facing technology systems across retail operations. This includes aligning store readiness, system configuration, user training, stakeholder communication and post-go-live support to ensure that new or enhanced store systems are embedded effectively and support operational continuity.

What you'll do

System support and service management

• Monitor service requests, incidents and escalations to ensure system-related issues are tracked, prioritised and resolved timeously.

• Act as an escalation point for business-critical system matters and coordinate appropriate technical or operational responses.

• Work with service delivery, operations and vendor teams to support service reliability, issue resolution and post-implementation stabilisation.

People Leadership

• Provide day-to-day guidance, coordination and direction to team members, business users and support partners to ensure system activities are delivered effectively.

• Monitor delivery quality, provide practical coaching and support knowledge sharing to strengthen system capability and consistent ways of working.

• Coordinate priorities, remove delivery blockers and elevate matters that impact service delivery, adoption or operational continuity.

Governance, risk and continuous improvement

• Ensure system delivery, configuration, documentation and support activities comply with approved Technology standards, governance requirements and business controls.

• Identify risks, support trends, adoption issues and operational dependencies, escalating material matters with practical mitigation actions.

• Use performance information and stakeholder feedback to recommend improvements to processes, configuration, support practices and user experience.

Business readiness and adoption

• Coordinate business readiness, communication and training activities to enable correct and consistent system usage.

• Monitor user adoption, identify capability gaps and provide practical guidance to improve system use and effectiveness.

Technology systems implementation and delivery

• Manage the implementation, enhancement and rollout of technology systems across assigned business or functional areas.

• Coordinate implementation plans, timelines, dependencies, testing, readiness activities and go-live requirements.

• Coordinate Technology teams, business stakeholders and service providers to resolve delivery dependencies and ensure implementation requirements are met.

What you bring

• A qualification in Information Systems, Information Technology, Business Management, Project Management or a related field - (essential)

• +5 years experience in technology systems implementation, support, service delivery or systems management - (essential)

• 3-5 years experience managing technology projects, enhancements, rollouts or system changes, including leadership, coordination or supervisory accountability within a technology systems, implementation or service delivery environment - (essential)

• Experience coordinating user readiness, training, adoption support, vendors and cross-functional stakeholders - (essential)

• Knowledge of technology systems, applications, service management, IT governance, risk controls, change management and incident management - (essential)