Store Supervisor | Drive Sales & Customer Experience

Mr Price Group Careers; Roodepoort; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mr Price Group in Roodepoort, Gauteng, South Africa, is seeking an Assistant Store Manager to support the store manager in daily operations, achieve targets and uphold customer service standards. You will manage stock reception, shelf replenishment, stockroom housekeeping, and authorise write-offs and returns, while monitoring stock levels and store loss risks.

Lead and develop a team to meet KPIs and ensure compliance with policies and procedures.

Qualifications

• Grade 12 qualification.
• 2 to 3 years' supervisory/assistant store management experience.
• Understanding of Sales & Service Management.
• Budgeting skills.
• Proficiency in MS Office.
• Effective communication skills.
• Understanding of Retail Trade, Brand, Customer & Product.

Responsibilities

• Stock Management: Ensure stock is accurately received, unpacked and replenished on the sales floor.
• Stock Management: Monitor stock levels to mitigate loss and ensure adequate on-hand stock.
• Stock Management: Oversee stockroom housekeeping and authorise write-offs, breakages, recalls and returns.
• Stock Management: Analyse sales & profitability reports to plan actions, increase sales and monitor store expenditure.
• Stock Management: Review in-store product performance and provide feedback to support centre.
• Stock Management: Identify opportunities to increase sales and brand awareness.
• Compliance: Conduct compliance checks to ensure adherence to policies and procedures.
• Customer Experience Management: Ensure and maintain the implementation of customer experience processes to meet standards.
• Leadership & Development: Lead and drive the team to achieve KPIs and develop talent, including coaching and succession planning.
• Leadership & Development: Recruit, administer & manage performance in line with company policies.

Skills

Effective communication

Sales & service management

Retail trade understanding

Brand customer & product knowledge

Leadership

Education

Grade 12

Tools

MS Office

Job description

Mr Price Group in Roodepoort, Gauteng, South Africa, is seeking an Assistant Store Manager to support the store manager in daily operations, achieve targets and uphold customer service standards. You will manage stock reception, shelf replenishment, stockroom housekeeping, and authorise write-offs and returns, while monitoring stock levels and store loss risks.

Lead and develop a team to meet KPIs and ensure compliance with policies and procedures.