Store Ops Lead - Sales Growth & Customer Experience

Mr Price; South Africa; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Mr Price Group Limited seeks a Store Supervisor to support the store manager in daily operations, ensuring targets and customer service standards are met and exceeded.

You will lead stock control, drive sales performance, manage risk, and develop the team, with 2–3 years supervisory experience, budgeting skills, and proficiency in MS Office.

This role focuses on customer experience and brand understanding within a dynamic retail environment.

Qualifications

• 2–3 years of supervisory/assistant store management experience.
• Understanding of Sales & Service Management.
• Budgeting skills.
• Proficiency in MS Office.
• Effective communication skills.
• Understanding of retail trade.
• Understanding of brand, customer & product.

Responsibilities

• Stock management: ensure stock is received, unpacked and replenished on the shop floor.
• Sales growth: analyse store performance and implement action plans to increase sales and manage store expenditure.
• Risk management: conduct compliance checks and protect against losses.
• Customer experience: implement customer service processes to meet standards.
• Leadership: lead and develop the store team to meet KPIs and strategy.
• Training and development: identify coaching needs and support succession planning.

Skills

Leadership

Coaching

Budgeting

Communication

Retail knowledge

Tools

MS Office

Job description

Mr Price Group Limited seeks a Store Supervisor to support the store manager in daily operations, ensuring targets and customer service standards are met and exceeded.

You will lead stock control, drive sales performance, manage risk, and develop the team, with 2–3 years supervisory experience, budgeting skills, and proficiency in MS Office.

This role focuses on customer experience and brand understanding within a dynamic retail environment.