Chocolate Advisor Flexi Permanent 180 Hours (V&A Waterfront Boutique)

Ghirardelli Chocolate Company; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lindt in Cape Town is seeking a motivated store ambassador who delivers world-class premium service while driving sales. You will greet customers, provide product knowledge, upsell, handle POS transactions, and maintain a pristine store environment.

The role requires strong customer service, a high level of responsibility, and the ability to work as part of a team to meet daily targets. Grade 12 and MS Office skills are preferred.

Qualifications

• Customer service experience is essential.
• Excellent sales skills and product knowledge.
• Ability to handle credit card transactions and POS operations.
• Retail experience preferred.
• Basic computer skills with MS Office.

Responsibilities

• Deliver exceptional customer service in-store and by phone.
• Greet customers and provide memorable Lindt experiences.
• Upsell products and communicate promotions to drive sales.
• Process orders and payments at the POS, manage tills.
• Maintain cleanliness and stock; assist in inventory.

Skills

Customer service

Sales skills

Credit card handling

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business
• Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging, and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Accepting courier deliveries and confirming all items are received against invoice
• Assisting in monthly stock counts
• Unpacking, moving, and restocking products
• Using all instore equipment, machines, and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily paperwork and accounting, and other store administration

Knowledge, Skills & Experience

• Customer Service
• Sales skills
• Ability to handle credit card transactions.
• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)