Store Manager (Top) - Clicks Kenilworth Centre

Clicks Group Limited; Cape Town; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Clicks Group is seeking a Store Manager (Top) for the Kenilworth Centre in Cape Town. You will lead and direct the store operations team to meet sales, profit and compliance targets, drive customer service excellence and ensure brand standards.

The role requires a strong retail/FMCG background, proven leadership of large teams, and expertise in financial management, merchandising and labour and performance management in a busy store environment.

Qualifications

• Sound understanding of financial management principles and strong retail/FMCG background.
• Experience managing large teams and driving sales targets.
• Knowledge of stock, cost, risk and compliance management procedures.
• Knowledge of customer service excellence and labour practices.

Responsibilities

• Lead and direct the store operations team to meet sales and compliance targets.
• Drive and maximise sales, track daily, weekly and monthly targets, and take action as needed.
• Manage stock, expenses, shrinkage, general housekeeping and administration.
• Execute in-store visual merchandising and maintain brand standards.
• Schedule staff in line with labour policy and the relevant labour model.
• Foster relationships with stakeholders and drive customer experience and loyalty.

Skills

Sound managerial skills

Results and target driven

Planning and organising

Problem-solving

Strong customer orientation

Leading and Supervising

Analysing

Coping with Pressures and Setbacks

Education

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma (retail / finance management, pharmacy or related)

Job description

Store Manager (Top) - Clicks Kenilworth Centre

Listing reference: click_026421

Listing status: Online

Apply by: 10 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)