Store Manager (Retail) - iStore City Bowl, Cape Town

CORE; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

iStore in City Bowl, Cape Town, is seeking a Store Manager to lead a dynamic team and deliver exceptional customer experiences while driving sales and upholding Apple brand standards.

You will oversee day-to-day operations, staffing, stock, merchandising, and reporting. The role requires five years in large retail teams, strong leadership, and a track record of achieving targets in a fast-paced environment.

Qualifications

• Completed Matric. (Tertiary Qualification would be advantageous)
• Minimum 5 years' experience leading large teams in a high-turnover, complex retail environment.
• Strong leadership and matrix management skills with the ability to drive collaboration across multiple departments.
• Excellent communication and interpersonal skills.
• Proven ability to work in a fast-paced, agile environment while maintaining strategic oversight.
• Demonstrated track record of achieving sales targets and delivering outstanding customer service.
• Strong operational and reporting skills, with experience using data to make informed decisions.

Responsibilities

• Lead, mentor, and develop your store team to perform at their best.
• Ensure the store consistently meets or exceeds unit, financial, and developmental targets.
• Maintain an in-depth understanding of Apple products and solutions to create a store synonymous with everything Mac in the eyes of your customers.
• Manage all in-store operations, including staffing, stock, merchandising, and customer experience.
• Collaborate cross-functionally with regional and head office teams.
• Analyse and report on store performance, trends, and customer insights.
• Uphold high standards in visual merchandising and brand representation.
• Drive operational excellence and identify areas for continuous improvement.

Skills

Leadership

Team Management

Sales Target Achievement

Customer Service

Communication Skills

Education

Matric (Grade 12)

Job description

Join South Africa’s Largest Apple Premium Reseller!

iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. We are looking for a dynamic, people-focused, and results-driven Store Manager to lead our team at iStore in City Bowl.

As the Store Manager, you will be responsible for the day-to-day operations and overall performance of the store. You’ll lead and inspire a team of passionate individuals to deliver exceptional customer experiences, drive sales, and ensure the store reflects the high standards of the Apple brand.

Key Responsibilities:

• Lead, mentor, and develop your store team to perform at their best.


• Ensure the store consistently meets or exceeds unit, financial, and developmental targets.


• Maintain an in-depth understanding of Apple products and solutions to create a store synonymous with everything Mac in the eyes of your customers.


• Manage all in-store operations, including staffing, stock, merchandising, and customer experience.


• Collaborate cross-functionally with regional and head office teams.


• Analyse and report on store performance, trends, and customer insights.


• Uphold high standards in visual merchandising and brand representation.


• Drive operational excellence and identify areas for continuous improvement.

Minimum Requirements:

• Completed Matric.(Tertiary Qualification would be advantageous)


• Minimum 5 years' experience leading large teams in a high-turnover, complex retail environment.


• Strong leadership and matrix management skills with the ability to drive collaboration across multiple departments.


• Excellent communication and interpersonal skills.


• Proven ability to work in a fast-paced, agile environment while maintaining strategic oversight.


• Demonstrated track record of achieving sales targets and delivering outstanding customer service.


• Strong operational and reporting skills, with experience using data to make informed decisions.

Why Work with Us?

• Be part of a premium brand with global recognition.


• Grow your career in an innovative and supportive environment.


• Lead a passionate team committed to excellence