Store Manager Mr Price Delmas

Mr-Price-Group; Delmas; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Mr Price Group Limited is looking for a Store Manager to lead daily store operations, drive sales growth and ensure exceptional customer service. The role requires stock, risk, and performance management, with a focus on team development and innovation in-store.

Responsibilities include stock handling, sales analysis and implementing action plans to meet targets, while maintaining visual standards and operating procedures. A Grade 12 and 3–5 years in retail management are expected.

Qualifications

• Grade 12 is required.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Business understanding of retail trade, brand, customer & product.

Responsibilities

• Lead and manage daily store operations to meet targets and standards.
• Oversee stock reception, unpacking, replenishment and stockroom upkeep.
• Analyse sales data to drive action plans and monitor store spend.
• Ensure compliance with policies and procedures to manage risk.
• Maintain customer experience processes, visuals and feedback systems.
• Lead, coach and develop the store team to achieve KPIs.

Skills

Stock management

Sales analysis

Budgeting

Leadership

Customer service

Team development

Business acumen

Retail operations

Education

Grade 12

Job description

Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorize write offs, breakages, recalls and returns.

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness.

Risk Management:

• Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

• Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.

Qualifications

• Grade 12.
• 3 to 5 years' experience in a retail store management capacity.
• Knowledge on sales & service management.
• Budgeting knowledge.
• Business understanding of retail trade, brand, customer & product.

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.