Store Manager: Drive Sales, Service & Team Excellence

Clicks Group Limited

Port Shepstone

On-site

ZAR 350,000 - 520,000

Full time

14 days+

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Job summary

Clicks Group Port Shepstone Mall seeks a Store Manager to lead store operations, drive sales and ensure service excellence. The role reports to the Area Manager and requires 2+ years in store management within retail/FMCG, with strong financial management and leadership skills. The position is permanent and retail-focused, with 45 hours over 6 days.

Apply by 29 September 2026. This role emphasizes customer focus, promotional execution, staff development, and compliance to brand standards within

Qualifications

Essential: Grade 12 (Maths 50% & English 50%).
Essential: Diploma in retail/finance management or related field.
Minimum 2 years in store management in retail/FMCG.
Experience with financial management (budgets, P&L, ratios).

Responsibilities

Lead and direct store operations to meet sales, profit and compliance targets.
Drive sales targets and manage stock, expenses, shrinkage and housekeeping.
Oversee visual merchandising and store presentation according to brand standards.
Develop and motivate employees through effective selection, leadership and training.
Schedule staff per labour policy to ensure departments are adequately staffed.
Complete weekly time/attendance and employee records for HR.
Drive customer service initiatives to enhance loyalty and club card participation.
Build relationships with centre managers, suppliers and distribution centres.
Monitor customer trends and competitor activity to capitalize on opportunities.