Store Manager: Lead Sales & Service Excellence

University of Fort Hare; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Monthly On Target Incentive

Job summary

Canal Walk is seeking a Store Manager to take full ownership of store performance and drive sales growth while delivering exceptional customer experiences. You will oversee daily operations, merchandising, and loss prevention, with a focus on coaching staff and achieving KPIs in a fast-paced retail setting.

Minimum 3 years’ supervisory or management experience is required, along with strong knowledge of POS systems and inventory controls.

Qualifications

• At least 3 years’ supervisory or management experience in a busy retail environment.
• Strong knowledge of POS systems, inventory management, loss prevention, and cash handling procedures.
• Proven ability to manage scheduling, staff performance, and conflict resolution.
• Demonstrated success in driving sales and achieving targets in a high-energy setting.
• Independent, self-motivated, and detail-oriented, with the ability to lead without micro-management.
• Strong organisational, problem-solving, and communication skills.

Responsibilities

• Lead by example in delivering an outstanding customer experience, ensuring your team consistently provides memorable and branded service interactions.
• Drive results by meeting and exceeding KPIs, maintaining high operational standards, and ensuring immaculate merchandising and store presentation.
• Oversee all daily store operations, including opening and closing procedures, cash handling, loss prevention, inventory control, and stock counts.
• Inspire, coach, and develop your team through active performance management, regular product knowledge sessions, and service training.
• Manage staff scheduling, resolve issues effectively, and ensure smooth day-to-day operations in a fast-paced retail environment.
• Foster collaboration by working closely with senior leaders, peers, and partners to achieve business objectives and create a positive team culture.
• Maintain a strong sales focus, identifying opportunities to maximise efficiency and profitability.

Skills

Customer experience leadership

Staff scheduling

Conflict resolution

Problem-solving

Communication skills

Independence

Education

Matric

Tools

POS systems

Job description

Canal Walk is seeking a Store Manager to take full ownership of store performance and drive sales growth while delivering exceptional customer experiences. You will oversee daily operations, merchandising, and loss prevention, with a focus on coaching staff and achieving KPIs in a fast-paced retail setting.

Minimum 3 years’ supervisory or management experience is required, along with strong knowledge of POS systems and inventory controls.