Store Manager - Gateway

Dermalogica South Africa; KwaZulu-Natal; Vor Ort; ZAR 240.000 - 360.000; Vollzeit

Zusammenfassung

Dermalogica South Africa is seeking a motivated Store Lead at Gateway Dermalogica Store to drive sales, maintain top service, and act as brand ambassador. You will oversee daily operations, ensure targets are met, and mentor the team.

You will conduct detailed consultations and map skin care needs, handle stock, POS, and promotions, and uphold Dermalogica standards. Strong product knowledge and Microsoft Office proficiency are essential, along with a 2-year skin care diploma and supervisory

Qualifikationen

• 2 year Skin Care diploma required.
• 4 years experience in a supervisory role.
• Experience with high end skin care brands preferred.
• Dermalogica experience advantageous.
• Proficient with Microsoft Office.

Aufgaben

• Meet monthly sales and treatment revenue targets for the store.
• Conduct detailed consultations and Face Mapping with each client and update records.
• Post-treatment and retail follow-ups with customers.
• Manage customer complaints, product returns and ensure high levels of service.
• Oversee POS system operations and accuracy.
• Roster staff and manage day-to-day store staffing needs.
• Assist concept stores manager with staff assessments and training.
• Manage monthly inventory and recording processes.
• Ensure the store is stocked, cleaned and merchandised effectively.
• Plan and participate in in-store promotions and events.
• Maintain product knowledge through Dermalogica training and assessments.

Kenntnisse

Staff supervision

Customer service

Leadership

Dermalogica knowledge

Ausbildung

Diploma in Skin Care

Tools

POS system

MS Office

Jobbeschreibung

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Gateway Dermalogica Store.

• 1. To ensure that sales and treatment revenue targets for the store is met monthly.
• 2. To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• 3. Telephonic post treatment and retail follow ups with customers.
• 4. Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• 5. Manage the POS system
• 6. Manage the day to day staff, and roster coverage.
• 7. Assist the concept stores manager with staff assessments and training of new and existing staff.
• 8. Inventory is managed monthly and recorded
• 9. Responsible for supporting the smooth running of daily operations in the store,
• 10. The store is always correctly stocked, cleaned and merchandised effectively.
• 11. The effective planning of, and participation during in store promotions.
• 12. Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• 13. Maintain the highest level of personal hygiene and professional appearance at all times
• 14. Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• 15. To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• 16. Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:

• - 2 year Skin Care diploma
• - 4 years experience in a supervisory role
• - Previous experience with high end skin care brand
• - Dermalogica experience advantageous
• - Microsoft Office proficient