Store Manager - Eastgate

Dermalogica South Africa; Gauteng; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Dermalogica South Africa seeks a driven store lead for our Eastgate Dermalogica Store to drive sales, achieve business objectives and act as a Brand Ambassador. You will supervise staff, manage consultations and Face Mapping, and ensure top customer experiences in a premium skincare environment.

Requirements include a 3-year skin care diploma, 4 years in a supervisory role, and experience with high-end brands. Proficiency in Microsoft Office is essential; Dermalogica experience is advantageous.

Qualifications

• 3-year skin care diploma required.
• 4 years experience in a supervisory role.
• Experience with high-end skin care brands.
• Dermalogica experience advantageous.
• Proficient in Microsoft Office.

Responsibilities

• Drive monthly sales and treatment revenue targets for the store.
• Ensure accurate consultations and Face Mapping for new clients, with up-to-date records.
• Conduct post-treatment and retail follow-ups with customers by phone.
• Manage customer complaints and returns; uphold high levels of customer service.
• Oversee POS system operations and daily store administration.
• Supervise daily staff operations, rostering, and training of new staff.
• Support Senior Management with staff assessments and promotions.
• Maintain inventory accuracy and monthly stock checks.
• Ensure store is well-stocked, clean, and visually merchandised.

Skills

Team Leadership

Customer Service

Face Mapping

Sales Skills

Education

3 year Skin Care diploma

Tools

Microsoft Office

Job description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Eastgate Dermalogica Store.

• 1. To ensure that sales and treatment revenue targets for the store is met monthly.
• 2. To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• 3. Telephonic post treatment and retail follow ups with customers.
• 4. Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• 5. Manage the POS system
• 6. Manage the day to day staff, and roster coverage.
• 7. Assist the concept stores manager with staff assessments and training of new and existing staff.
• 8. Inventory is managed monthly and recorded
• 9. Responsible for supporting the smooth running of daily operations in the store,
• 10. The store is always correctly stocked, cleaned and merchandised effectively.
• 11. The effective planning of, and participation during in store promotions.
• 12. Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• 13. Maintain the highest level of personal hygiene and professional appearance at all times
• 14. Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• 15. To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• 16. Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient