Store Manager - Gateway

Dermalogica South Africa; Durban; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Dermalogica South Africa seeks a driven store lead for our Gateway Dermalogica Store in Durban to drive sales and brand standards. You will conduct thorough consultations, map client needs, and uphold premium service while managing daily operations with a focus on customer satisfaction.

The role requires a 2-year skin care diploma and 4 years in supervision, plus experience with high-end brands. Proficiency in Microsoft Office is advantageous for daily administration.

Qualifications

• 2 year Skin Care diploma required.
• 4 years experience in a supervisory role.
• Experience with high-end skin care brands preferred.
• Dermalogica experience advantageous; MS Office proficiency.
• Proficiency in Microsoft Office.

Responsibilities

• Achieve monthly store sales and treatment revenue targets.
• Conduct consultations and Face Mapping for every client.
• Follow up post-treatment and with retail customers.
• Manage POS system and day-to-day staff roster.
• Assist store manager with staff training and assessments.
• Maintain inventory, store cleanliness, and merchandising.
• Support store promotions and promotional events.
• Oversee monthly inventory and record-keeping.
• Ensure the store is stocked, clean and merchandised.
• Plan and participate in in-store promotions and events.
• Represent Dermalogica in promotions, launches, and trainings.
• Maintain personal hygiene and professional appearance.
• Adhere to Policies and Procedures and stay updated on products and concepts.

Skills

Supervisory

Customer service

Sales

Face Mapping

Education

Skin Care Diploma

Tools

Microsoft Office

Job description

Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Gateway Dermalogica Store.

• 1. To ensure that sales and treatment revenue targets for the store is met monthly.
• 2. To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• 3. Telephonic post treatment and retail follow ups with customers.
• 4. Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• 5. Manage the POS system
• 6. Manage the day to day staff, and roster coverage.
• 7. Assist the concept stores manager with staff assessments and training of new and existing staff.
• 8. Inventory is managed monthly and recorded
• 9. Responsible for supporting the smooth running of daily operations in the store,
• 10. The store is always correctly stocked, cleaned and merchandised effectively.
• 11. The effective planning of, and participation during in store promotions.
• 12. Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• 13. Maintain the highest level of personal hygiene and professional appearance at all times
• 14. Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• 15. To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• 16. Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements

• - 2 year Skin Care diploma
• - 4 years experience in a supervisory role
• - Previous experience with high end skin care brand
• - Dermalogica experience advantageous- Microsoft Office proficient