Store Manager: Drive Sales, Ops & Team Excellence

Clicks Group Limited

Gansbaai

On-site

ZAR 420,000 - 640,000

Full time

14 days+

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Job summary

Clicks Group Limited is seeking a Store Manager (Medium) for Clicks Gansbaai to lead store operations, maximise sales and ensure service excellence. The role requires experienced leadership to drive performance and ensure compliance with brand standards.

The successful candidate will manage expenses, stock, merchandising, staff scheduling and HR records while fostering customer loyalty and ensuring a superior shopping experience at a market-related remuneration level.

Qualifications

Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
Extensive people management experience of a large and diverse workforce
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

To ensure the achievement of the store's financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.