Store Manager: Drive Sales & Customer Experience

TFG Limited; Botshabelo; On-site; ZAR 279,000 - 469,000; Full time

Job summary

TFG Limited in Botshabelo Mall, Free State, South Africa is seeking a Store Manager (45hr) to lead Sneaker Factory operations on-site. You will drive turnover, manage staff, control expenses, and ensure exceptional customer service.

Ideal candidates have Matric and at least 3 years retail with 1 year leadership. You will implement merchandising standards, optimize stock, and build customer loyalty within a dynamic, fashion-focused environment.

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to keep shrinkage in line with company standard.
• People management including recruitment, staff development, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by delivering the customer service strategy and fulfilling customer demands.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Knows the Buying Influences

Leverages Digital Communications with

Manages Resistance

Managing the Sales Process

Negotiation & Selling

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

TFG Limited in Botshabelo Mall, Free State, South Africa is seeking a Store Manager (45hr) to lead Sneaker Factory operations on-site. You will drive turnover, manage staff, control expenses, and ensure exceptional customer service.

Ideal candidates have Matric and at least 3 years retail with 1 year leadership. You will implement merchandising standards, optimize stock, and build customer loyalty within a dynamic, fashion-focused environment.