Store Manager, Sneakers & Customer Experience Leader

TFG Limited; Middelburg; On-site; ZAR 240,000 - 320,000; Full time

Job summary

TFG Limited is seeking a Store Manager for Sneaker Factory Middelburg, Eastern Cape. This on-site, full-time role (40 hours) focuses on driving turnover, controlling costs and leading staff to uphold merchandising standards.

You will recruit and develop the team, manage stock losses, and deliver on the customer service strategy. A Matric certificate and 3+ years of retail experience with 1 year in store leadership are required.

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Drive turnover to achieve targets.
• Control expenses.
• Manage stock losses to keep shrinkage in line with the company standard.
• People management including recruitment, development of staff, employee relations, performance management.
• Execute in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling customer demands.

Skills

Leadership

Customer Service

Negotiation & Selling

Planning & Organising

Verbal Communication

Managing the Sales Process

Customer Loyalty

Policy & procedures

Strategic Sales Planning

Education

Matric certificate

Job description

TFG Limited is seeking a Store Manager for Sneaker Factory Middelburg, Eastern Cape. This on-site, full-time role (40 hours) focuses on driving turnover, controlling costs and leading staff to uphold merchandising standards.

You will recruit and develop the team, manage stock losses, and deliver on the customer service strategy. A Matric certificate and 3+ years of retail experience with 1 year in store leadership are required.