Store Manager | Dot Somerset

Frontierco; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Frontierco in Cape Town is seeking an experienced Store Manager to lead our retail team and oversee all store operations, focused on sales, customer experience and team development.

You will drive monthly targets, analyse reports, recruit and train staff, manage stock, and ensure health and safety compliance while delivering exceptional service.

Qualifications

• Minimum 2 years in B2B sales (home décor/design)
• Matric is essential
• Proficient in Excel, PowerPoint, and Sage
• Excellent communication and customer-facing skills
• Strong relationship-builder with ability to spot and develop opportunities

Responsibilities

• Drive store sales to meet and exceed monthly targets and KPIs
• Analyses sales reports and identify opportunities for growth
• Lead, motivate and develop the store team to achieve goals
• Recruit, train, and develop staff to build a high-performing team
• Ensure exceptional customer service standards are consistently delivered
• Build strong customer relationships to encourage loyalty and repeat business
• Oversee stock management, including receiving, transfers, and stock takes
• Manage store administration, reporting, health and safety compliance requirements

Skills

Sales leadership

Customer service

Team development

Interpersonal skills

Education

Diploma in Interiors/Sales

Tools

Excel

PowerPoint

Sage

Job description

Job Description

We are seeking an experienced and results-driven Store Manager to lead our retail team and oversee the full operation of our store. This role requires a strong leader who is passionate about sales, customer experience, and team development, with the ability to drive performance and maintain high operational standards.

Responsibilities:

• Drive store sales to meet and exceed monthly targets KPIs
• Analyses sales reports and identify opportunities for growth
• Lead, motivate and inspire the store team to achieve goals
• Conduct regular performance reviews and provide constructive feedbackRecruit, train, and develop staff to build a high-performing team
• Ensure exceptional customer service standards are consistently delivered
• Build strong customer relationships to encourage loyalty and repeat business
• Oversee stock management, including receiving, transfers, and stock takes
• Manage store administration, reporting, health and safety compliance requirements

Requirements

• Proven experience as a store manager or in a similar retail management role
• Strong leadership and team development skills
• Sales-driven with a track record of achieving targets
• Excellent customer service and interpersonal skills
• Experience with stock control, merchandising, and store operations
• Strong administrative and reporting abilities
• Good problem-solving and decision-making skills
• Ability to work under pressure in a fast-paced retail environment
• Matric - essential

Requirements

Key Requirements:

• Minimum 2 years B2B sales experience (preferably in home décor/design).
• Diploma in Interiors/Sales is a plus.
• Proficient in Excel, PowerPoint, and Sage.
• Excellent communication and customer-facing skills.
• Strong relationship-builder with the ability to spot and develop opportunities.
• Willingness to travel and attend trade shows (e.g., Decorex).