STORE MANAGER -

Econofoods; Polokwane; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Econo Foods in Polokwane is seeking a dynamic Retail Store Manager to lead our team and achieve sales targets while delivering exceptional customer service. You will manage store operations, stock control, risk reduction, and team development, empowering staff to meet and exceed business goals in our Ho Hola culture and fast-growing FMCG environment.

Strong leadership, coaching, and adherence to health, safety and merchandising standards are essential to maintain world-class store presentation

Qualifications

• Proven track record of achieving sales targets and delivering customer service excellence.
• Experience in managing store operations, stock, and merchandising to meet targets.
• Ability to reduce risk and losses and uphold health and safety standards.

Responsibilities

• Drive and promote sales by ensuring world-class customer service.
• Ensure excellent customer service standards are maintained at all times.
• Maintain store standards by following merchandising standards and pricing strategies.
• Assist in receiving stock, stock counts, expiry date checks, and stock condition.
• Recruit, train, and manage a high-performing team aligned with Ho Hola Culture.
• Cash management, including preparing floats, daily banking, and cashier support.
• Manage team performance, coaching, and development.
• Ensure health and safety and food quality standards are followed.
• Analyze store sales data and identify growth opportunities.
• Oversee opening/closing procedures and security.
• Build positive relationships with customers, vendors, and stakeholders.

Skills

Customer service

Team leadership

Sales targets

Stock management

Cash handling

People management

Tools

POS systems

Merchandising standards

Job description

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

We are seeking a dynamic and experienced Retail Store Manager to lead our team and drive the success of our Econofoods Retail Store. The ideal candidate will have a proven track record of achieving sales targets, delivering exceptional customer service, and effectively managing store operations. With an ability to reduce risk and stock losses, and ensure world-class store standards in order to meet business targets. The Store Manager will be responsible for all the operational aspects relating to the Store, as well as to empower and lead the team of employees to reach and exceed business objectives.

Key Responsibilities

• Drive and promote sales by ensuring world-class customer service.
• Ensuring excellent customer service standards are maintained at all times.
• Maintaining outstanding store standards by following the company merchandising standards, and promotion of stock, stock management, and merchandising to optimize product availability and presentation together with correct pricing of products.
• Assisting in the receiving of stock, stock counts, managing expiry dates, and condition of stock.
• Recruiting, training, and managing a high-performing team while building and supporting the company's Ho Hola Culture.
• Cash Management, including preparing floats, daily banking, and providing cashier support.
• Management of team – training, coaching, and performance of team members
• Maintaining and adhering to all health and safety processes and regulations. Making sure the hygiene requirements and food quality and safety standards are followed.
• Analyzing store sales data and identifying opportunities for growth and improvement.
• Overseeing store operations, including opening and closing procedures, and security.
• Building and maintaining positive relationships with customers, vendors, and stakeholders.