Store Manager

Staff Solutions Recruitment; eMalahleni; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Staff Solutions Recruitment seeks an experienced Retail Store Manager to lead store performance, drive profitability and ensure excellent customer service. You will oversee stock, pricing, promotions, merchandising, staff supervision, and daily operations in line with regulatory standards.

The ideal candidate has a Diploma in Business, Sales or Marketing, 5 years in retail or marketing, and up to 3 years in a supervisory role; strong MS Office and retail systems skills are essential.

Qualifications

• Diploma required in business, sales, or marketing (NQF 6).
• 5 years experience in retail sales or marketing.
• Up to 3 years in supervisory or team-lead role.

Responsibilities

• Support store performance through strategic planning and merchandising.
• Identify customer needs through relationships and engagement.
• Manage stock, supplier contracts, and inventories.
• Develop pricing, promotions, and marketing aligned with trends.
• Analyse reports to drive profitability and operations decisions.
• Oversee daily operations, scheduling, and supervision.

Skills

Communication skills

Leadership

Problem solving

Planning & organising

Adaptability

Customer focus

Proactive

Education

Diploma in Business Administration / Sales / Marketing (NQF 6)

Tools

MS Office Suite

Retail systems

Job description

Key Responsibilities

1. Retail Store Management Support the creation and execution of strategic plans that enhance store performance and operational effectiveness. Identify current and future customer needs through strong relationship-building and customer engagement. Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes. Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends. Analyse operating and financial reports to drive profitability and inform marketing and operational decisions. Maintain store safety, security systems, and a clean working environment for staff and customers. Ensure full compliance with legal and operational standards to uphold the stores reputation. Oversee daily store operations, including employee scheduling, task allocation, and follow-ups.
2. Compliance Operate within internal controls, policies, and procedures to maintain the integrity of store operations. Identify, record, and monitor risks within the store environment; maintain the risk register and escalate concerns when required. Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure. Promote a safe working environment by enforcing Health, Safety, and Environmental standards. Maintain accurate documentation and records in line with compliance requirements.
3. Customer Service Management Build and maintain strong working relationships with internal and external customers to ensure high service standards. Represent the store at meetings and engagements with key stakeholders. Address and resolve customer and operational issues promptly and professionally. Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations.
4. Staff Supervision Ensure all employees have performance agreements in place. Conduct regular performance reviews and monitor progress against objectives. Work with HR to identify development needs, training opportunities, and career progression plans. Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly.
5. Cost and Financial Control Contribute to the preparation and execution of store budgets. Promote the responsible, efficient, and transparent use of financial and operational resources. Monitor expenditure against budget, report variances, and ensure costs remain within approved limits. Identify and implement cost‑saving opportunities, ensuring waste reduction and operational efficiency.

Job Specifications

Qualifications

Minimum:
Diploma in Business Administration, Sales, or Marketing (NQF 6)

Experience

Minimum:
5 years experience in Retail Sales or Marketing

Up to 3 years in a supervisory or team‑lead role

Technical Competencies

• Proficient in MS Office Suite and relevant retail or business systems
• Strong understanding of retail operations, stock control, and customer service standards

Behavioural Competencies

• Proactive and action‑oriented
• Strong problem‑solving and analytical skills
• Flexible and adaptable
• Excellent planning and organising abilities
• Effective supervisory and leadership skills
• Customer‑focused and resilient
• Strong communication skills