Store Manager

Clicks Group Limited; Randburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Clicks Group Limited in Fourways seeks an experienced Store Manager to lead the store operations, drive sales, and ensure adherence to brand standards and procedures.

You will manage merchandising, staffing, inventory control, and customer service initiatives while building a high-performing team and delivering strong financial results.

Qualifications

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Achieve the store's financial performance by driving sales and tracking daily, weekly and monthly targets
• Efficiently manage and control all operational activities including expenses, stock, shrinkage and administration
• Lead in-store execution of visual merchandising and maintain brand presentation standards
• Develop and motivate employees through effective selection, leadership, and development
• Schedule staff in line with labour policy and model to ensure full and appropriate staffing
• Complete weekly time and attendance and employee records for HR
• Drive customer service initiatives to improve the shopping experience and loyalty
• Maintain sound relationships with stakeholders to achieve objectives and opportunities
• Monitor customer trends and competitive activity to capitalise on opportunities
• Foster a high performing culture delivering employee engagement and shareholder value
• Support the vision to be the customer’s first choice health and beauty retailer by living company values

Skills

Managerial skills

Results oriented

Planning and organising

Problem solving

Customer orientation

Leading and Supervising

Delivering results

Entrepreneurial thinking

Deciding and initiating action

Working with people

Analysing

Coping with pressures

Education

Grade 12

Bachelors or Diploma in retail/finance management/pharmacy or related

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Fourways

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)