Store Leader: Elevate Ops & Customer Experience

Jonsson Workwear; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jonsson Workwear is seeking a proactive Store Leader for the Durban store to ensure a brilliant customer experience and smooth daily operations. The role requires taking initiative, guiding a motivated team, and maintaining high standards under pressure.

The Store Leader will drive accountability and support the team across the store’s processes, aiming to elevate every customer interaction. You will oversee store procedures, lead by example, and communicate effectively with the Business Leader,

Responsibilities

• Be the go-to individual trusted by the team you lead.
• Oversee daily store operations with precision and grace under pressure.
• Support, inspire and guide a motivated team contributing to the store’s ongoing success.
• Possess excellent interpersonal skills to communicate with the Business Leader, your team and customers.
• Consistently follow up and follow through, ensuring tasks are completed and customer queries are promptly resolved.

Job description

Jonsson Workwear is seeking a proactive Store Leader for the Durban store to ensure a brilliant customer experience and smooth daily operations. The role requires taking initiative, guiding a motivated team, and maintaining high standards under pressure.

The Store Leader will drive accountability and support the team across the store’s processes, aiming to elevate every customer interaction. You will oversee store procedures, lead by example, and communicate effectively with the Business Leader,