Store Leader

Jonsson Workwear; Ballito; On-site; ZAR 121,867 - 145,972; Full time

Job summary

A leading retail apparel company is seeking a mid-senior level Store Leader for their Ballito location in KwaZulu-Natal, South Africa. This full-time role requires a hands-on leader with proven experience in retail, exceptional customer service skills, and the ability to inspire and motivate a team. Responsibilities include overseeing daily operations, driving team accountability, and ensuring a customer-first approach. A salary of ZAR12,000.00 per month is offered, promoting a culture of service excellence.

Qualifications

• Proven experience in leading teams in a retail environment.
• Strong instinct for delivering outstanding customer service.
• Ability to thrive under pressure with a proactive approach.

Responsibilities

• Oversee all aspects of daily store operations ensuring a seamless customer experience.
• Support and motivate your team to foster a culture of excellence.
• Communicate effectively with customers and build strong relationships.

Skills

Leadership

Interpersonal skills

Customer service

Team motivation

Job description

Job Overview

At Jonsson Workwear, we don\u2019t do what\u2019s necessary for our customers. We do MORE! Our vision is to serve every customer brilliantly at every opportunity, and one of the ways we achieve this is through our iconic Jonsson Workwear stores. Here, we go to great lengths to create an exceptional and elevated experience for everyone who steps into our world of workwear.

We are seeking a hands‑on, results‑driven Store Leader for Jonsson Workwear Ballito. As the dependable go‑to for your team, you will lead daily operations, inspire those around you, and uphold our high standards of service and presentation. Your natural leadership, initiative, and ability to drive accountability will be key to the store’s ongoing success.

The Store Leader role requires someone with proven experience in leading teams, exceptional interpersonal skills, and a passion for delivering outstanding service. You thrive under pressure, follow through on commitments, and take pride in elevating both your team and your store.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

Responsibilities

• Oversee all aspects of daily store operations with precision and composure, ensuring a seamless customer experience.
• Support, guide, and motivate your team, fostering a culture of excellence and collaboration.
• Communicate effectively with your Regional Leader, your team, and your customers, building strong relationships at every level.
• Take initiative, delegate tasks, and drive accountability, ensuring that all responsibilities are fulfilled and customer queries are resolved promptly.
• Be the \"go‑to\" leader—reliable, proactive, and always leading by example in both conduct and presentation.
• Champion a customer‑first mindset, ensuring every interaction reflects our commitment to service excellence.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales, Customer Service, and Management
• Industries: Retail Apparel and Fashion, Wholesale Apparel and Sewing Supplies, and Apparel Manufacturing
• Location: Ballito, KwaZulu‑Natal, South Africa
• Salary: ZAR12,000.00 – ZAR12,000.00 per month