In-Store Customer Experience Specialist

Jonsson Workwear; Cape Town; On-site; ZAR 90,000 - 150,000; Full time

Job summary

Jonsson Workwear Cape Town seeks a driven, customer-obsessed sales associate to join our store team. As the in-store point of contact, you are presentable, well-spoken and professional, always prepared to wow customers and deliver authentic consideration.

You will provide in-store customer service, use product knowledge to suggest workwear solutions, and collaborate with colleagues to ensure a smooth, efficient shopping experience for every customer.

Qualifications

• Provide in-store exceptional customer service.
• Build new connections and strengthen existing partnerships.
• Utilise product knowledge to suggest suitable solutions.
• Demonstrate communication and interpersonal skills.
• Ensure a smooth customer experience from start to finish.
• Carry out tasks accurately and with urgency.
• Follow up and fulfil commitments.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer’s requirements.
• Utilise product knowledge to suggest solutions that meet and surpass customer’s needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.

Skills

Customer service

Communication skills

Product knowledge

Relationship building

Team collaboration

Job description

Jonsson Workwear Cape Town seeks a driven, customer-obsessed sales associate to join our store team. As the in-store point of contact, you are presentable, well-spoken and professional, always prepared to wow customers and deliver authentic consideration.

You will provide in-store customer service, use product knowledge to suggest workwear solutions, and collaborate with colleagues to ensure a smooth, efficient shopping experience for every customer.