Store Leader: Drive Sales, Service & Merchandising

TFG (The Foschini Group); Oos-Kaap; On-site; ZAR 250,000 - 550,000; Full time

Job summary

TFG (The Foschini Group) in South Africa is seeking a Store Leader to drive turnover, control expenses, and manage stock losses while leading a team and delivering exceptional customer service. You will implement in-store merchandising standards and develop staff, ensuring customer satisfaction across our fashion brands.

Ideal candidates have Matric and at least 3 years in retail with 1 year in store leadership, bringing strong sales, leadership, and customer-focused skills to a dynamic

Qualifications

• Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Responsibilities

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard.
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Skills

Builds Customer Loyalty

Customer Service Delivery

Customer Value Management

Customer-Focused Approach

Effectively Presents Solutions

Initiates Compelling Sales Conversat

Knows the Buying Influences

Leverages Digital Communications with

Manages Resistance

Managing the Sales Process

Navigates Customer Challenges

Negotiation & Selling

Planning & Organizing

Policy & procedures

Strategic Sales Planning

Leadership

Education

Matric certificate

Job description

TFG (The Foschini Group) in South Africa is seeking a Store Leader to drive turnover, control expenses, and manage stock losses while leading a team and delivering exceptional customer service. You will implement in-store merchandising standards and develop staff, ensuring customer satisfaction across our fashion brands.

Ideal candidates have Matric and at least 3 years in retail with 1 year in store leadership, bringing strong sales, leadership, and customer-focused skills to a dynamic