Retail Store Leader: Sales Growth & Customer Experience

TFG (The Foschini Group); Durban; On-site; ZAR 320,000 - 460,000; Full time

Job summary

TFG (The Foschini Group) is seeking a Store Leader in Durban to drive turnover, manage expenses and lead a team to deliver superior customer service. You will oversee stock control, merchandising standards and staff development to ensure exceptional in-store experiences.

The role requires a Matric certificate and a minimum of 3 years retail experience, including at least 1 year in store leadership, focusing on customer-focused results and effective team leadership.

Qualifications

• Matric certificate required.
• Minimum 3 years retail experience with at least 1 year in store leadership.

Responsibilities

• Drive turnover to achieve targets.
• Control store expenses.
• Manage stock losses to stay in line with company standards.
• Lead people: recruitment, staff development, employee relations, performance management.
• Execute in-store merchandising strategy and standards.
• Ensure customer satisfaction by delivering our customer service strategy and meeting customer demands.

Skills

Customer loyalty

Customer service

Sales conversations

Planning & organizing

Leadership

Negotiation

Stock management

Customer focus

Product knowledge

Merchandising

People management

Communication

Education

Matric certificate

Job description

TFG (The Foschini Group) is seeking a Store Leader in Durban to drive turnover, manage expenses and lead a team to deliver superior customer service. You will oversee stock control, merchandising standards and staff development to ensure exceptional in-store experiences.

The role requires a Matric certificate and a minimum of 3 years retail experience, including at least 1 year in store leadership, focusing on customer-focused results and effective team leadership.